Service Express Agent

Job Number 22220013 Job Category Rooms & Guest Services Operations Location The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management The Westin Perth is looking for our next Service Express Agent (SXP Agent) who is the heart of the hotel by being the connection between guests and all of the hotel departments. Our Company Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you'll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™ Our Brand The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise. Rise with Westin Perth The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location. As an SXP Agent your duties will include: Assisting with all guest enquiries and directing internal and external phone calls. May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system Create guest moments and follow up with guest to ensure their request has been resolved to their satisfaction Maintaining guest accounts Taking reservations when required The check in and check out of hotel guests if required Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department. Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance. Skills & Experience: Your skills and experience will include: Competent with Word, Excel, PowerPoint and software packages Competent with OPERA Software or similar Passion for delivering energetic customer service Positive attitude and an electric personality Articulate and confident in English language To have ability to smile on the phone Passionate about a career in hospitality management What you will enjoy Marriott's “Life. With the Works”, offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including: Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands Travel & stay benefits including eligibility into our Bonvoy loyalty program Incentive, recognition, and wellbeing programs Excellent career growth and learning opportunities Access to Employee Assistance Programs Other types of contracts may be considered. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.