Team Lead

Overall responsibility for achieving Client’s service level expectations and maintaining high quality delivery Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies Has clear understanding of customer KPIs. Understands relationship between PFMEA and Quality Control Plan Identifies and coordinates PFMEA/ Quality Control Plan improvements. Manages efficient work allocation and tracks the overall performance of team members Manages daily team attendance Manages team attrition Ensures floor policies are followed Manages administrative tasks Keeps oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems Keeps all company information which includes customer information confidential and secured Bachelors of Science in Nursing, Pharmacy or any Life Science course graduate Preferably with clinical experience and/or a Registered Nurse/Pharmacist 3-4 years of work experience preferably in a similar process/clinical experience Able to write effective medical narratives regarding product issues or cases. Must be able to properly use and navigate tools and MS Office Able to communicate professionally and concisely to all business partners and other Wipro employees. Able to think critically to determine the type of questions which need to be asked to gather necessary information Good problem solving and analytical skills Good customer service skills