HR Customer Support Analyst (English and French)

Site Name: Costa Rica - Cartago - Tres Rios Posted Date: Dec 26 2022 With such a diverse global workforce, GSK needs a team of HR experts to support and improve the lives of our patients, consumers and employees. Our values-led, high-performance culture is anchored by our HR team, and you can be part of keeping this momentum. We need to continue to equip our people to fulfill their potential and to get the most out of their career, and HR helps facilitate that progress. By joining us, you’ll help to create an environment where people feel inspired. There’s always more to discover and a growing team to learn from.
GSK_HR Your Responsibilities: This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are: Provide end to end support and first level resolution for employees and managers reaching out to People Services and Support Team via phone, live chat, web submit or email. Maintains working knowledge of Workday as well as Human Resources processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas. Work closely with other Human Resources Business Partners to ensure all procedures are followed and requests completed within service level agreements. Provide appropriate and accurate information and guidance to employees and managers regarding HR and policies making full use of knowledge management tools and in order to do so effectively stays abreast of changes in knowledge management content. Act as an internal subject matter expert on GSK transactions/processes. As part of our HR Customer Service Team you will work in partnership with Human Resources partners and other members of HR operations to provide a high-quality customer experience to our internal clients. Why you? Basic Qualifications: We are looking for professionals with these characteristics to achieve our goals: Microsoft Office knowledge (Excel, Word, PowerPoint). English Level: Advanced. French Level: Intermediate. Excellent written and verbal communication skills. Preferred Qualifications: However, if you have the following, it would be a plus: Experience working in a Human Resources Shared Services, Support Centre or Customer Support. Experience of Workday or other systems. If you feel this is your next career move, please apply up to January 10th, 2023. Why GSK? GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more: Annual Report 2021 GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Our inclusive workplace makes our employees feel engaged by the contribution they make, by affording them equal treatment regardless of actual or perceived characteristics. As so, when you apply for a job at GSK, it is not necessary to include on your resume information such as: race, color, ethnicity, age, gender, sexual orientation, marital status, religion, origin, photographs or any other personal characteristics. Find out what life at GSK is really like www.gsk.com.