Group Housing Representative - Fluency in Turkish & English is Required

Job Number 22219407 Job Category Reservations Location JW Marriott Hotel Ankara, Kizilirmak Mah. Muhsin Yazicioglu Cad. No: 1 Sogutozu, Ankara, Turkey, Turkey VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management CANDIDATE PROFILE * Fluency in Turkish & English is a must * Proficiency on office programs * Knowledge on Opera Hotel Program is an asset * Experience in Front Office operations or Sales is an asset. POSITION SUMMARY Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts. Provide and maintain sincere, courteous, and knowledgeable service to all guests and associates. Be proficient in all areas of reservations and general operations of the hotel. Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests. Review group resumes and rooming lists to ensure accuracy and fulfill any special requests. Be able to process and build/take from blocks for affiliate groups, including tracking and maintaining inventory. Understand and facilitate the process of overflow rooms with Groups & Event Sales Manager and group contact. Be able to ensure group billing is set up accurately and conduct daily bill reviews while groups are in house including presenting the banquet checks for signatures daily. Attend all pre-convention meetings related to specific group and housing procedures. Work closely with group contacts, maintaining open lines of communication regarding changes in status of each group, i.e. pickup, slippage, cutoff dates, etc. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.