Enterprise Service Management Lead

Overview Are you looking for a challenging opportunity in an organization with a dynamic, innovative, and diverse environment? If so, your future is at PepsiCo. As a world class company, we seek excellence in everything we do. Therefore, we need talented, innovative people who are passionate about what they do. For more information, please visit www.pepsico.com We are currently looking for a Enterprise Service Management Lead ENTERPRISE SERVICE MANAGEMENT LEAD Main Purpose This role will be lead for all Human centered experience design related scope & deliverables for PepsiCo Enterprise Service Management owned platforms & solutions (ServiceNow and other solutions over time). This role is responsible for developing the strategic direction & building team for Human centered design experience, working with Experience Excellence Lead, Digital Employee experience council, and IT Digital Services Lead. This role will lead the team in capturing Experience design related requirements & developing deliverables including personas, journey maps, wireframes, experience testing output, and ensuring experience design in incorporated into delivered solutions. Responsibilities Accountabilities Responsible for defining strategic approach and building capability & team for Human centered experience and experience design for PepsiCo Enterprise Service Management focused on the PepsiCo associate (employees + internal contractors) Acccountable (with team) for developing user experience related requirements and deliverables for ServiceNow and any other relevant ESM owned solutions, such as Employee research, Personas, Journey maps, Wireframes, Stakeholder interviews & other discovery, experience testing, etc. Accountable for ensuring user experience design mindset is developed across the ESM & ServiceNow team, including Product & Process owners, Key stakeholders, developers, business analysts, and other relevant team members and stakeholders Manage any consulting partners supporting work related to Human centered experience and design efforts for ESM solutions and the Digital employee experience council Work with Product owners & Dev Ops teams to ensure user design requirements are embedded into solution design & development Partner across relevant PepsiCo teams (GBS. HR, IT, and others) to ensure growth of Human centered Experience design capability across PepsiCo Qualifications Qualifications/Requirements Bachelor’s Degree in Administration, Human Resources or Related Field Fluent English 8 to 10 years of experience in UX, human centered design, design thinking, information architecture, with deep expertise in best practices and standards in both design and UX Experience in Human centered design related to strategic Enterprise platforms, company Intranets, etc Service Now Experience: Implementation or support of similar platforms. 4 years of previous experience supervising teams. Advanced/Proficient Computer Skills (MS office) Customer focused, adaptable, strong follow up, communication and organizational skills Must have strong analytical and problem-solving skills to formulate effective action plans to deal with issues proactively This international role based in Mexico City will be in contact with global teams, if you are looking for an international career, this is a great opportunity to network in and outside Mexico. Apply now to help us create something new and contribute to the transformation journey of the organization. This position is based in Mexico City, Mexico Learn more about our culture and life at PepsiCo https://stories.pepsicojobs.com/ At PepsiCo, we are committed to providing equal development opportunities of employment for all candidates without exception of race, religion, sex, sexual orientation, marital status, age, nationality, origin, or type of disability. We respect and value diversity as a workforce and innovation for the organization. Thank you so much for thinking about PepsiCo to start or continue your career!