Teller Supervisor

«out The Role Role Supports the Operations Manager to effectively supervise and coordinate teller operations at a branch office. Provides excellent customer service and addresses concerns and questions accordingly. Assists the Operations Manager in audit, operational and training procedures concerning Teller operations. Responsible for all cash on premises. Involved in the training and supervision of tellers and the coordination of their duties. Maintains prescribed records and summaries of transactions. DUTIES AND RESPONSIBILITIES: Assist Operations Manager in coaching and directing a cohesive, highly trained and motivated staff, sufficient to meet daily demands. Demonstrate efficiency with financial transactions for checking, savings and borrowing customers. Receive and process customer financial transactions, including deposits, withdrawals, and loan payments; sell Cashier's Checks to customers; transfer amounts from customer accounts as directed. Balance cash drawer and daily transactions. Audit drawers of all other tellers as needed or directed by Operations Manager. Assist other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling customer requests and merchant verifications. Create and maintain a clean, neat, pleasant work environment by maintaining a professional look (i.e. dress, posture, attitude, etc.), positive outlook and behavior toward customers and co-workers. Research, troubleshoot and resolve customer and internal inquiries regarding policies, practices and products. Welcome customers and provide routine information concerning services and direct customers to appropriate department for specific information and service. Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers. Performs other related duties as requested. Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. About You QUALIFICATIONS: High school education or equivalent required. Three to five years of similar or related experience, including preparatory experience. Supervisory experience preferred. KNOWLEDGE, SKILL, ABILITY: Provides superior customer service while promoting bank products and services. Must be able to multi-task and prioritize job responsibilities. Must understand and support the Bank’s philosophy regarding customer service. Must have excellent written and oral communication skills. Must be detail oriented. Needs to be efficient without sacrificing accuracy. Must have a good working knowledge of PC usage and be proficient in word processing. INTERPERSONAL SKILLS A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. WORK ENVIRONMENT: Work performed in an office environment. Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: Stoop (Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.) Kneel (Bending legs at knee to come to a rest on knee or knees.) Crouch (Bending the body downward and forward by bending leg and spine.) Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.