Teller Supervisor

«out The Role Summary The Teller Supervisor is responsible for directing and supervising the branch tellers to enable them to meet the needs of the Bank and its clients. The Teller Supervisor will be responsible for building and leading a strong, cohesive team and for establishing and maintaining an orderly, customer service-oriented culture. The Teller Supervisor is also responsible for safe and secure cash handling and operations for the branch. This position requires a sound knowledge of Bank policies, procedures and regulations. The Teller Supervisor must provide guidance, on the job training and technical assistance to the staff he/she supervises. The compensation range for this position is $22.84-$25.38 hourly and will vary depending on what city the applicant works in. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. DUTIES AND RESPONSIBILITIES: Manages the teller line in an efficient, orderly manner Trains (or arranges training for) new tellers and maintain excellent habits and best practices for established tellers Ensures proper cash handling practices and techniques are used at all times Ensures dual control practices are understood and used when appropriate. Provides assistance to entry level tellers and informs them of bank policies, procedures and regulations Assists tellers with questions and help them trouble shoot problems Assists with teller performance evaluations and feedback sessions Schedules tellers’ work hours for adequate coverage (monthly, lunches, vacations, personal days) and assign specific job duties Assists with weekly teller meetings Assists and supports upper management in compliance with all regulatory requirements Provides exception reporting to VP Branch Operations and Regional Operations Officer Assists Regional Operations Officer with administrative tasks to support the overall department Monitors teller performance to ensure that bank policies and procedures are being adhered to Investigates and resolves teller overages/shortages Investigates and helps to resolve client complaints in the teller department Maintains knowledge and complies with all bank policies, applicable laws and regulations Maintains vault cash and prepares shipments and coin/currency orders as needed Balances vault and monitors vault entry logbook Performs surprise teller drawer /ATM audits Prepares and assists entry level tellers in preparing Currency Transaction Reports Maintains record retention logs Maintains and orders teller supplies Maintains teller equipment and submits a service call for repair Evaluates & processes checks for encashment within their approved authority according to the check cashing matrix for CSR Supervisors Duties/Responsibilities shared with Tellers and ensure that they are accomplished: Maintains knowledge of bank products and services so that they can cross sell Keeps up to date with the latest security alerts, in order to protect the bank from losses Evaluates & processes deposits, loan payments, safe deposit box rent Processes Night Drop and Mail Processes change orders Prepares cashier’s checks Redeems US Savings Bonds Sells and reconciles Pre-paid cards Maintains inventory logs for Pre-paid cards and balances monthly Processes & settles cash advances Processes foreign items Scans all work processed during the day Responds to telephone inquiries from clients Manages the money that goes in and out of their cash drawer and balancing the drawer out at the end of their shift Completes monthly branch certification Performs other related duties as requested About You QUALIFICATIONS: High school education or equivalent Five years teller experience preferred Supervisory experience preferred KNOWLEDGE, SKILL, ABILITY: Provides superior customer service while promoting bank products and services Must be able to multi-task and prioritize job responsibilities Must understand and support the Bank’s philosophy regarding customer service Must have excellent written and oral communication skills Must be detail oriented Needs to be efficient without sacrificing accuracy Must have a good working knowledge of PC usage and be proficient in word processing ATTENDANCE: Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers. WORK ENVIRONMENT: Work performed in an office environment. Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: Stoop (Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.) Kneel (Bending legs at knee to come to a rest on knee or knees.) Crouch (Bending the body downward and forward by bending leg and spine.) Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.