Enterprise Integration Manager

Overview At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients. Why work at Spacelabs? Because lives depend on you! The Enterprise Integration Manager provides implementation support for the customer installation of the Spacelabs product. This person will explain to the customer how Spacelabs devices communicate and what is needed from their network to safely carry data generated by Spacelabs patient monitors. The hired candidate will work from his/her home office. A thorough understanding of the Spacelabs Healthcare products will ensure proper deployment. The knowledge of several different technologies will afford this person the ability to make proper deployment recommendations. This job includes but is not limited to; pre-install installation calls with customer, IT sales support, customer network consultation, remote software application installation, HL7 interface configurations and troubleshooting. The holder of this position is expected to behave in a way that will enhance the hospital IT department’s perception of Spacelabs Healthcare. Key success indicators are generation of revenue through superior IT service, and the enhancement of the perception of Spacelabs Healthcare, particularly with the hospital’s IT department. Responsibilities Remotely install Windows-based applications onto hospital owned infrastructure – including new installations, adding on modules, and software upgrades. The IT infrastructure typically includes Windows Server 2008/2012/2016/2019 operating systems, VMware environments, SQL server 2014, 2016, 2017, 2019 Storage Area Networks, etc. Provide consultation on the deployment of client applications. Explaining client installation requirements will help the customer install the Spacelabs client software using various technologies including Citrix, Terminal Services, System Management Server, System Center Configuration Manager, etc. Cooperate with third party vendors for interfacing implementation. Using HL7 protocol or other proprietary protocols (XprezzNet, Datamed etc.). Implement and adjust interface engine software (Mirth and Rhapsody) Provide administrative training to IT system administrators. How to maintain and troubleshoot issues with Spacelabs software products. Responsibilities also include second tier support for product issues not resolved by Field or Global Tech Support Teams. Provide technical troubleshooting expertise to the customers. Clearly capture and identify the cause of any performance issues at the customer site or in a lab. Use native Microsoft tools such as performance monitor to identify and server performance issues. Use SQL Server Management Studio and Microsoft event viewer to identify any Spacelabs software related issues. Produce data that can be shared with Research and Development and aid in problem resolution. Use a network sniffer and multicast traffic generator to troubleshoot network performance. Support Network Evaluation Services. A formalized three phase approach including network consulting by a Spacelabs Network Engineer, network implementation and network commissioning will be followed for each customer electing to install Spacelabs monitors on their existing network. The ability to expand the knowledge of Spacelabs communication protocols will help articulate to our customers what is needed from their network to reliably transport Spacelabs data. Sales Support Work closely with the sales staff to set proper expectations for the installations. Flexible hours are expected to accommodate customer installations nationwide. Educate customer IT staff regarding proper requirements and implementation of the Spacelabs System Able to articulate to our customers what is needed from their network to reliably transport Spacelabs data (after training on how Spacelabs medical devices communicate). Other Activities Collaborate with team members on the generation and delivery of Software Support Agreements is paramount to the success and development of the team. Effectively communicate with Sales Executive to enhance the sales process. Clearly articulate what Spacelabs products are capable of. Keep good electronic record of projects and activities in their various stages Duties may be modified or assigned at any time to meet the needs of the business including working across regions and time zones. Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the company’s Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Bachelor’s Degree in computer science, or 5+ year’s related experience. 5+ years technical experience including: LAN concepts and technology, including L2/L3 Switches, VLANs and structured cabling WAN routing concepts and equipment Multicast network design Network management concepts and associated technologies Implementing HL7 Interfaces Windows Server 2008/2012/2016 System Administration SQL Server 2008/2012/2014/2017 System Administration Simple SQL queries Light Scripting knowledge (PowerShell, JavaScript) Virtualization experience (VMware and Hyper-V) Required to complete US Federal background check and requirements for access to US Government facilities and/or Government IT networks; complete Security+ and CCNA certification. Must be able to work in a time-critical environment and be decisive when faced with complex problems. Good verbal and written communication skills and excellent interpersonal skills. Highly developed relationship-building skills. Experience working positively and productively in a team environment. Highly collaborative. Other Work Requirements: Successful completion of Spacelabs training required (including training done at Company location). Must become fully competent understanding how Spacelabs medical devices communicate. Work various shifts as deemed necessary for successful installation and training at customer sites. May be required to register with a vendor credentialing service. As part of this process, may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at customer site. Please review our benefits here: Life at OSI The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations. Company COVID-19 Vaccine Policy To comply with applicable government requirements, all U.S. employees must be fully vaccinated against COVID-19 unless they are entitled to and approved for a legal accommodation, in accordance with the Company’s COVID-19 Vaccination Policy. NOTICE TO THIRD PARTY AGENCIES OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. Equal Opportunity Employer - Disability and Veterans EEO is the Law Poster Link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.