Site Reliability Engineer

<br>A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change.
Our team plans, designs and implements the architectural vision for Infrastructure supporting the firm. Additionally, we support/troubleshoot issues related to the design and implementation of Infrastructure solutions.<br><br><p>To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.</p><p></p><p>As a Manager, you&
39;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:</p><p></p><ul><li>Develop new skills outside of comfort zone.</li><li>Act to resolve issues which prevent the team working effectively.</li><li>Coach others, recognise their strengths, and encourage them to take ownership of their personal development.</li><li>Analyse complex ideas or proposals and build a range of meaningful recommendations.</li><li>Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.</li><li>Address sub-standard work or work that does not meet firm&
39;s/client&
39;s expectations.</li><li>Use data and insights to inform conclusions and support decision-making.</li><li>Develop a point of view on key global trends, and how they impact clients.</li><li>Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.</li><li>Simplify complex messages, highlighting and summarising key points.</li><li>Uphold the firm&
39;s code of ethics and business conduct.</li></ul><p></p><p></p><p></p><br><br><p><b><u>Job Requirements and Preferences</u></b><span>:</span><br /><br /><b><u>Basic Qualifications</u></b><span>:</span><br /><br /><b>Minimum Degree Required</b><span>:</span><br /><span>Bachelor Degree</span><br /><br /><b>Additional Educational Requirements</b><span>:</span></p><p>Bachelor&
39;s degree or in lieu of a degree, demonstrating, in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college.</p><p><b>Minimum Years of Experience</b><span>:</span><br /><span>5 year(s)</span><br /><br /><b><u>Preferred Qualifications</u></b><span>:</span><br /><br /><b>Degree Preferred</b><span>:</span><br /><span>Master Degree</span><br /><br /><b>Preferred Fields of Study</b><span>:</span><br /><span>Computer and Information Science, Computer Engineering, Management Information Systems, Engineering, Mathematics, Mathematical Statistics, Artificial Intelligence and Robotics</span><br /><br /><b>Preferred Knowledge/Skills</b><span>:</span><br /><span>Demonstrates extensive knowledge and/or a proven record of success managing the development and utilization of technology, emphasizing the following areas:</span><br /><br /> </p><ul><li>Providing SRE support for multiple distributed software applications;</li><li>Managing and continually improve platform infrastructure and applications with high reliability, resiliency, performance &amp; quality;</li><li>Gathering and analyzing metrics from both systems and applications for performance tuning and fault finding;</li><li>Partnering with development teams to improve services through rigorous testing and release procedures meeting security, compliance &amp; performance requirements;</li><li>Preemptively pursuing the discovery of system faults throughout the application lifecycle</li><li>Defining, Implementing and being accountable for Velocity &amp; Reliability (SLIs, SLOs, Error Budgets);</li><li>Creating &amp; supporting sustainable systems and services through automation (to drive the problems away not just mere automation); </li><li>Writing, updating, and using documentation, including runbooks/playbooks; </li><li>Using Chaos Engineering to test the robustness of the systems and applications;</li><li>Working with various flavors of Linux and/or Windows;</li><li>Supporting and troubleshooting full stack applications (monolithic and microservices), infrastructure and legacy applications;</li><li>Balancing service reliability, metrics, sustainability, technical debt, and operational toil for live services running at scale;</li><li>Utilizing cloud computing technology and its concepts (Azure, AWS, GCP), utilizing container technologies and orchestration (Docker, Kubernetes-AKS, EKS, GKE);</li><li>Implementing DevOps practices at scale;</li><li>Working with one or more of the following:  Go, Python, Ruby, Java, Perl, Shell, or Power Shell;</li><li>Working with CI/CD tool chain- Git, Jenkins, Azure DevOps. Veracode, SonarQube, JFrog Artifactory; </li><li>Utilizing IaC with Terraform, ARM templates, and/or AWS CloudFormation templates;</li><li>Utilizing configuration management tools (Ansible, Puppet and/or Chef), working with a  variety of databases and basic DBA skills with focus on SQL Server (MySQL, Postgres, Redis, Couchbase or Cassandra);</li><li>Working with application performance monitoring tools (AppDynamics, Azure application insights, Dynatrace, or Datadog) and log management tools (Azure Monitor’s log analytics, Elastic Stack, etc) defining, creating and configuring metrics for dashboards and alerts; </li><li>Working with distributed storage technologies like Azure (Blob, Files, Tables), S3, NFS, HDFS; </li><li>Working with Web server technologies- HTTP, Nginx, Apache, Tomcat. Working with Kafka, Azure Event hubs or similar message queue technologies, Working with Service mesh platforms such as Istio, Hashicorp Consul. Working with Secrets Lifecycle management (Azure Keyvault, Hashicorp Vault); </li><li>Working on minimal or near zero downtime deployments as Blue-Green, Canary, rolling upgrades; </li><li>Defining and implementing HA, DR and rollback strategies along with the product and build teams;</li><li>Utilizing knowledge of Networking concepts (HTTP/S, TCP/IP, DNS, Virtual Networks, Subnets, Routing, Firewalls, and Network Security, triaging packet loss etc) and knowledge on RESTful APIs;</li><li>Working with 24x7x365 monitoring, incident response and oncall support;</li><li>Determining &amp; negotiating Error budgets, SLIs, SLOs, and SLAs with product owners;</li><li>Developing the complete application stack inclusive of software engineering and systems engineering responsibilities (e.g. full-stack development); </li><li>Utilizing Infrastructure operations experience including self-healing autonomy;   </li><li>Working with integration technologies (SnapLogic); and, </li><li>Working with DBaaS/Managed Cloud database technologies such as MongoDB/CosmosDB, DynamoDB, Managed SQL (RDS, SQL Database), In-memory (Cache for Redis, ElastiCache).</li></ul><br>At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.<br><br>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.<br><br>All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.<br><br>For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.<br><br>For positions in California, Colorado, New York City, Washington State, and Westchester County (NY), please visit the following link for pay range information: https://pwc.to/payrange-v1-productstechmanager <span style='display:none'>403873 403873WD</span><br><br>
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