VMware Cloud Universal Customer Success Manager - Opportunity for Working Remotely

VMware Cloud Universal Customer Success Manager Why will you enjoy this new opportunity? Do you enjoy helping Global and Enterprise organizations achieve their business outcomes through their technology investments? If you do, we have the perfect job opportunity for you! As a VMware Cloud Universal Success Executive, you will serve as the adoption leader for SaaS and Subscription services purchased through VMCU. You will collaborate with cross-functional teams, help accelerate the customer experience during their journey from traditional on-premise ELA purchases to SaaS/Subscription programs. Upon joining our Customer Success Executive team, you will play a critical role in delivering the VMware Cloud Universal offering for customers by enabling them to rapidly and successfully onboard, adopt and redeem business value. As VMCU offerings grow- your role will be to help customers understand these new offerings and how easy consumption can be through VMCU. In the VMCU Success Executive role, you will interact heavily initially to lead their VMCU enablement and redemption. After on boarding you will meet with your assigned customers, helping them to achieve redemption milestones in driving product consumption. You will review Redemption Plans with each customer to align their timelines and objectives aligning to that plan. You will be able to manage your own schedule and priorities to help our customers achieve their goals while also maintaining a great work/life balance Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? During the first few months, you will onboard into the VMCU Success Executive role and work with your assigned customers. Upon joining the VMCU Success team, you will be guided through an evolving mentorship program. You will learn from some of our most talented mentors in Customer Success. After onboarding, you will be assigned your first VMCU accounts and work to establish a redemption plan of VMCU credits and the various services within VMware eligible for VMCU You will work with account teams and customers to validate their Redemption Plans and key dates for redemption. You will coordinate internal teams and customers alike to meet those timelines and redemption values. You will create your Adoption Plan in Gainsight and record all customer activity and milestones throughout the customer journey. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? As part of the VMCU Success team, you will be working throughout the VMCU subscription period with several assigned customers. The activities you will perform are all aligned with the purpose of helping our customers achieve their desire to move to SaaS and Subscription services via VMCU. You will orchestrate the adoption and consumption of the VMware technologies the customer has purchased. You will also be collaborating with the broader VMware account team and specialists as you perform the following: You will have a track record of experience in managing multiple projects/customers and like the challenge off a fast-paced work environment that is growing rapidly that you can put your own voice to how it is developed. You want to be challenged by customers that want to quickly move from traditional methods of purchase to SaaS and Subscription motions. You will grow your experience with forecasting adoption rates for customers and be energized by the challenge to grow best practices. You will lend your voice to your team to drive growth and change within VMware in its own journey as a SaaS and Subscription leader in the market What is leadership like for this role? What is the structure and culture of the team like? The VMCU team is led by a group who are hyper-focused on driving customer adoption growth. They are life-learners who are depending on you to bring fresh ideas to the team in accelerating Vmware’s transformation to subscription services. Our leadership team are listeners and will let you make your own voice heard. We strive to have a diverse and unified team, one which is focused on our customers and their success while contributing to a positive team culture. We are an open team who share best practice and collaboration amongst our colleagues. We give back to each other and our communities and welcome innovation and creativity at all levels, to be a meaningful contributor in our countries and societies. Category : Services and Consulting Subcategory: Customer Success Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2022-12-19 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.