Quality & Safety Manager

Job Description Job Title: Process Improvement Manager Position Reports to (Title): General Manager; dotted line to Quality Management System (QMS) Director & Safety Director Organizational or Functional Area / Department: All Areas (impacted by the QMS/Safety) Position Summary: Lead and manage continual safety and process improvement projects, at the direction of corporate management (Executive or Local), for the purpose of optimizing cross-functional and cross-divisional performance. Maintain all safety & environmental programs, which document fundamental work processes and methods; and oversee the systematic approach to assuring a safe work environment. Develop and maintain the necessary procedures, descriptions and related documentation. Document fundamental work processes and methods; and oversee the systematic approach to assuring high quality service and product consistency to the customer base. Develop and maintain the necessary procedures, descriptions and related documentation. Monitor quality performance and advise top management on the effectiveness of the QMS. Extract and analyze performance data and publish reports reflecting company performance against set goals. Establish and maintain effective 2-way communication channels with key personnel throughout the organization to ensure the proper functioning of the QMS. Recommend process-related design changes and identify opportunities to improve existing procedures, working instructions and related tools to best meet the requirements of an evolving workflow process and product market. Lead multi-functional assessment teams to identify and focus on core business enhancement opportunities and customer satisfaction. Identify, analyze, and implement solutions to business problems and ensure that corrective & preventive action processes achieve their primary objective of satisfying the customer, reducing cost and increasing efficiency. Positively influence all levels of management to ensure that personnel training needs are effectively identified; and ensure those personnel are receiving the necessary training required to develop and demonstrate functional competencies and are adequately resourced thereafter. Principal Accountabilities: 1. Support a safe work environment for the employees. 2. Implement and monitor corporate Safety initiatives. 3. Implement and monitor corporate Environmental initiatives. 4. Maintain Pratt Industries documented Quality Management System model. 5. Monitor, analyze and act upon negative trends in Customer and/or Supplier Complaints 6. Effectively manage the Corrective & Preventive Action process. 7. Monitor, analyze and maintain Inspection & Test techniques to assure continuity of specified product characteristics. 8. Implement and monitor the Housekeeping program 9. Study manufacturing processes to optimize production efficiencies and minimize waste. 10. Monitor training needs for all functional areas, as they pertain to the Quality Management System; and maintain records of training accomplished. 11. Report all defined KPI’s to corporate and facility management at pre-determined intervals. Duties and Responsibilities:  Coordinate, facilitate, and administer safety and quality management systems for the company.  Develop, implement, and coordinate company-wide safety and quality training programs for all company personnel.  Coordinate company communications between all company facilities regarding safety and quality related issues.  Resolve quality problems as needed with vendors, customers, quality representatives, and company personnel.  Review quality assurance standards, existing policies & procedures to evaluate effectiveness of company quality programs.  Prepare, schedule and conduct Management Review Meetings.  Ensure awareness of customer requirements and feedback throughout the organization.  Initiate necessary corrective and preventative actions.  Ensure the calibration of measuring and test equipment.  Maintain safety and quality records, and demonstrate/post safety and quality performance data.  Plans, coordinates, and directs quality control program designed to ensure continuous production of products consistent with established standards  Directs, through intermediate personnel, workers engaged in inspection and testing activities to ensure continuous control over materials, and products.  Plans, promotes, and organizes training activities related to product quality and reliability.  Familiarity w/regulatory requirements for operating plants, including Process Safety Management, OSHA regulations, EPA regulations, EEOC guidelines, FDA regulations (where applicable), state and local requirements.  Comply with all company policies and procedures, including safety and maintaining good housekeeping.  Additional duties as assigned by management. Qualifications:  Strong written and verbal communication skills.  Strong interpersonal and customer service skills.  Working knowledge of ISO 9001 requirements.  Ability to follow written standard procedures and work instructions.  Ability to listen and influence.  Ability to communicate effectively.  Ability to interpret part drawings.  Strong leadership & training skills.  Strong attention to detail.  Good organizational, time management and problem solving skills.  Ability to exercise flexibility, initiative and good judgment.  Must have strong knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Education and/or Experience:  High school diploma or GED. Reference: PositionSummary.doc 01/15/2019 Page 3 of 3  4 year College degree or equivalent experience as a Quality Manager in the corrugated box or manufacturing industry.  Minimum 3 years’ experience in related field (TQM, SPC, ISO 9001).  Working knowledge of Microsoft Office and ERP or similar type software is required.  Engineering background preferred, but not required. Reasoning Ability:  Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Mathematical Skills:  Basic math skills including the ability to add, subtract, multiply, divide in all units of measure and compute rates, ratios, percentages, and calculate figures and amounts such as discounts, costs, proportions and volumes.  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, and volume.  Ability to generate and interpret graphical representations. Performance and Measurements:  The performance of the employee will be measured based on the following main factors:  Operating Standards – meet or exceed operating standards set in the areas of quality, cost, safety, customer satisfaction and productivity.  Personal Growth – Each year, professional goals will be developed and agreed to by the employee and supervisor.  Employee Relations – The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect and communication.  Creativity – The employee is expected to be active in advancing the business through new and innovative ideas.  Managing, coaching and mentoring both veteran and new sales representatives. Decision Making: The Process Improvement Manager is a collaborator and team builder that acts in unison with his/her management team. This manager has complete authority to request corrective action from all employees interfacing within Safety and Quality Management System. This position also carries the authority to interview and audit all functions of the organization and it’s historical KPI’s in effort to confirm compliance to established procedures and investigate opportunities for improvement. This manager has authority to stop manufacturing, if non-conforming product is being produced and also carries disciplinary action authority. This authority is at the discretion of the General Manager in your plant. Interactions with Customers and Contacts: The Process Improvement Manager shall conduct himself/herself in a professional manner at all times. The Process Improvement Manager must be creative in his/her thinking to come up with better ways to service the customer. He/she must treat both internal and external customers with respect while remembering that their sole purpose is to safely provide the customer with quality products, services, and experiences.