Principal Analyst IS Technology

Overview Provide general support, administration, and maintenance of the ServiceNow platform and associate applications, ensuring the ServiceNow platform is secure, stable, and available. Work with IT and Business leaders to enhance the ServiceNow platform by developing sound technical solutions that satisfy the business needs while limiting customization. Serve as the main point of contact for all operational and service level issues and configure/customize solutions (including UIs, workflows, and integration with other systems). Actively monitor the health, usage, and compliance of the ServiceNow platform to identify/resolve issues before they become service impacting events. Follow ITIL standard methodologies in implementing, handling, and delivering services Create ServiceNow reports, and dashboards as needed. $139,200- $140,000 per year. At minimum, bachelor’s degree or foreign equivalent in Computer Science, Information Systems, Electronics Engineering, or closely related field. Must have at least eight (8) years’ experience with large-scale enterprise environments, including four (4) years of experience developing and testing ServiceNow platform. Experience must include the following skills/tools: ServiceNow Modules, such as Change, Incident, Problem, Configuration/CMDB, Service Catalog/Service Portal, or SN Discovery; Creating management and IT dashboards through ServiceNow platform quality of service delivery; Developing ITIL/ITSM best practices and processes for infrastructure and application monitoring; enterprise monitoring solutions using tools such as IBM Netcool, ITM, or SolarWinds. Company Overview Altria has a leading portfolio of tobacco products for U.S. tobacco consumers age 21+. Altria’s Vision through 2030 is to responsibly lead the transition of adult smokers to a non-combustible future. Altria is Moving Beyond Smoking™, leading the way in moving adult smokers away from cigarettes by taking action to transition millions to potentially less harmful choices - believing it is a substantial opportunity for adult tobacco consumers, Altria’s businesses and society. Altria’s wholly owned subsidiaries include the most profitable tobacco companies in their categories: Philip Morris USA Inc. (PM USA), U.S. Smokeless Tobacco Company LLC (USSTC), and John Middleton Co. (Middleton). Altria’s smoke-free portfolio includes Helix Innovations LLC (Helix), the maker of on! oral nicotine pouches, exclusive U.S. commercialization rights to the IQOS Tobacco Heating System®* and Marlboro HeatSticks®*, and an equity investment in JUUL Labs, Inc. (JUUL). Altria also owns equity investments in Anheuser-Busch InBev SA/NV (ABI), the world’s largest brewer, and Cronos Group Inc. (Cronos), a leading Canadian cannabinoid company. At Altria, we celebrate the power of diverse teams working together to shape our future. We are inspired to bring our best because our unique strengths are valued. We believe our personal success and progress should be guided by Our Cultural Aspiration, a new articulation of what we value and who we aspire to be, collectively. Our Cultural Aspiration respects and complements individual identity, embracing each other’s unique strengths, welcoming newcomers and developing the best, most inclusive and diverse teams. Join us as we work together to shape a better future for adult tobacco consumers, our employees, and our shareholders. Each Altria company is an equal opportunity employer. Learn more about Altria at www.altria.com and follow us on Twitter, Facebook and LinkedIn. *IQOS Devices and HeatSticks® are currently unavailable for sale in the United States.