Specialist, Cell Therapy 360 Scheduling

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. PURPOSE AND SCOPE OF POSITION: The scope of the Cell Therapy 360 Scheduling Specialist will be to support the Cell Therapy Patient Operations team to schedule and deliver exceptional global customer service and logistics support for BMS’s Cell Therapy products. The Scheduling and Cell Logistics Specialist II will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS’s autologous cellular immunotherapy products. REQUIRED COMPETENCIES: Knowledge, Skills, and Abilities: Education: Bachelor’s degree in a related discipline. Experience Knowledge, Skills, and Abilities Exceptional customer service, communication, and organization skills. Collaborates effectively with multiple individuals in a cross-functional, team- oriented environment. Excellent problem-resolution skills. Ability to multi-task and make decisions in a fast-paced, high-volume environment Strong system skills. Ability to learn, retain and apply large amounts of product, procedure, policy and system information Flexibility in responding to change or business needs. Ability to accommodate non-traditional work schedules. Excellent attendance and punctuality. English skill proficiency. Daily used language is 80% English, 20% Japanese. DUTIES AND RESPONSIBILITIES: Coordinate with cell collection centers, cell therapy manufacturing sites, cell administration sites, and third-party logistics partners to create and maintain patient schedules within the process constraints. Input and maintain data related to patient schedules within BMS’s scheduling system. Proactively monitor the collection, delivery, transportation, and manufacturing activities for patient treatments as they move through the vein to vein process. Troubleshoot and develop plans of action for expected & unanticipated logistical issues during the transport of BMS products. Resolve customer issues in a timely manner. Liaise/collaborate with apheresis operations, clinical operations, medical directors, commercial, quality, and third-party logistics partners to resolve issues. Work closely with Research and Process Development in coordinating healthy donor collection activities. Author and implement procedures and work instructions related to departmental functions. Support and manage high volume of calls and e-mails. Manage small projects and clinical trials at manager’s discretion. Comply with applicable SOP’s and FDA regulations to maintain data integrity. WORKING CONDITIONS (Japan Only): Daily work consists of approximately Computer 80% and Phone 20%. There are Core-times of (1) 8:00~13:00 or (2) 13:00~18:00 for customer call handling. Work shifts for the Core-times are given weekly. A few days of work on weekends and holidays, including company closures, is required annually. Substitute holidays must be taken within 4 weeks (if not possible, within 60 days). An international business travel may be required for approximately once a year. Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.