Service Appointment Team Lead

AutoNation Ford Sanford Position Overview The Service Appointment Team Lead reports to the Service Appointment Manager and is responsible for overseeing, providing support and motivating a team of Service Appointment Coordinators in a high volume call center environment, servicing inbound/outbound calls for multiple AutoNation dealership locations in order to provide a great customer experience. Who would I interact with? This position interacts with the Service Appointment Center Manager, Service Appointment Coordinators, Service Advisors, Service Managers, and customers. What are the day-to-day responsibilities? Establishes relationships with customers, Service Managers, and Service Advisors. Assigns outbound task to Service Appointment Coordinators. Ensure customers' expectations are being met throughout the process. Consistently strive to improve and understand all organization services, product knowledge skills, phone and conduct training as necessary. Provide for and facilitate the recruiting, selection, on boarding and training of associates; planning/scheduling/assigning, monitoring and appraising job results and associate performance; and the coaching, counseling and disciplining of associates so as to develop and retain a qualified workforce. Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers. Adheres to all company policies, procedures, and safety standards. What are the requirements for this job? Must meet company’s requirements for employment. High school diploma or equivalent. Previous call center experience required. Pervious management experience preferably in a high call volume environment. Extensive customer service, sales, or telemarketing experience. Excellent communication and interpersonal skills. Ability to read and comprehend instructions and effectively communicate information. Professional personal appearance. Advanced personal computer with the ability to manage multiple applications at once, and Microsoft Office skills including Teams. Demonstrated ability to multi-task and excellent organizational skills. Physical Requirements & Working Conditions? Normal office environment. Prolonged periods of sitting. Prolonged periods of personal computer usage and data entry. Company Overview AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with