Customer Advocate Engineer

Currently we are looking for a Customer Advocate Engineer Mission: You will report to the plant Customer Satisfaction and Quality manager. You will ensure that customer complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and taken into account in the competent entities. What will you do? Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented. Ensure that a reliable process is operating to solve customer complaints fast and effectively, escalating issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest. To ensure all customer issues are regularly analyzed identifying top issues. Once issues are identified, lead the execution of actions plan defined to contain, correct and prevent them. When required, call to the action other organizations, collaborating with them at the issues solution. Responsible also to deal with complaints generated by other Schneider entities to the plant. Monitor and analyze feedbacks coming from Customer Voice tool to proactively define a complete action plan to improve customer satisfaction. Ensure with Project Manager the systematic completion of the Factory Acceptance Test (Presential/Remote) survey and interact regularly with customers to better understand their expectations and concerns (during Factory Acceptance Test). Do customer visit at site. In case the Plant is also an Expert Center: manage the expert assessment process from Root Cause analysis validation up till the measurement of the effectiveness of the actions performed. Produce the Expert Assessment reports on time at the Quality level expected by the customer Make sure that process owners are leading the appropriate systemic action plans by providing support and expertise in process management. What will help you to be successful? Technical High School diploma or Engineer Bachelor Industrial Engineer or Master’s degree in Quality, Environment, with a minimum of experience of 2 or 3 years in SE similar organization or consultant firms Knowledge of Standards (ISO 9001 / ISO 14001 / ISO 18001 / ISO 50001 …) are mandatory. Problem solving knowledge (5Why – RCA – 8Disciplines - …). Lean Six Sigma certification and digital (AI – BI - …) knowledge are a plus. Fluent in English is mandatory. French is a plus. Strong leadership, project management and change management skills Ability to work in a cross-cultural environment What do we offer? Contratto a tempo indeterminato e auto aziendale; Flessibilità sul lavoro; Lavoro entusiasmante in un'azienda internazionale, con opportunità di guidare e contribuire a diversi progetti collaborando con team interregionali; Formazione speciale su misura per le tue esigenze e obiettivi di carriera; Opportunità di sviluppo sulla base di chiari percorsi di carriera, di crescita attraverso l'esperienza e l'esposizione; Un ambiente in cui i dipendenti hanno pari opportunità per raggiungere il loro massimo potenziale, a seconda delle prestazioni e delle aspirazioni personali; Programma globale di congedo familiare; Biglietto ristorante o pasto in mensa; Piani di partecipazione; Programmi di welfare che possono essere estesi alla tua famiglia; Assicurazione sanitaria e Assicurazione infortuni professionale/extraprofessionale. Let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.