Senior Staff Technical Support Engineer - Premier Support

Your next adventure at VMware is only a click away! At VMware, we are committed to helping our people grow professionally. Our talented employees exemplify our shared values and continue to drive our company to new heights. If you see a position that might be right for you, we encourage you to apply and continue to be a part of our EPIC2 community. Job Description The Elevator Pitch: Why will you enjoy this new opportunity? Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry. Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment. In this role, you will be joining VMware’s Compute team supporting the vSphere product suite. You will be in the forefront of the work from anywhere transformation helping our customers shift their workforce to remote and hybrid, which has only been accelerated by the worldwide pandemic. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? As a Senior Staff Technical Support Engineer in the PREMIER Team, you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. A successful candidate will wear many hats, and your work will have a real impact on the direction of Premier Services & S360 portfolio. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? As a Senior Staff Technical Support Engineer in the PREMIER team, you will be responsible for resolving customer technical issues. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges. To be successful in this role, you will: Deep familiarity and influence of the VMware technology and architecture design and implementation Domain level understanding of Public/Private Cloud Infrastructure & Networking. Possesses strong product/technology/industry knowledge in the following products vSphere vRealize Suite (VMware Aria) Work independently or as part of a team on engagements with customers, often in a technical leadership role to ensure customer retention and to drive customer value realization. Be able to drive and increase visibility of escalated support issues for Compute & Cloud key accounts in the region Drives cross-team technical tasks by building relationships Support various customer enablement and partner events - deliver public speaking and presentations. Provide world-class customer service throughout the entire lifecycle of customer adoption. What is the leadership like for this role? What is the structure and culture of the team like? The selected candidate will be reporting to Senior Director - Technical Support, Avinash Garg. He has several years of experience in IT and service industry managing enterprise support and leading the team to success through the company’s values. We value fresh ideas, innovative thinking, and constructive feedback. Team members are encouraged to challenge the status quo and invent better ways of delivering support. Our culture is one of possibility. Everyone is empowered to develop new ways to achieve success. Where is this role located? Flexible: The location of this role is in Australia - Sydney. Work will be done from an office some days during a week and other days from a non-VMware building. Post pandemic, the candidate is required to be in VMware office to perform day to day operations. What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting https://benefits.vmware.com/au/ Job Profile: SSTSTS_P5 - Technical Support - Professional 5 VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Category : Client Support Subcategory: Technical Support Experience: Business Leadership Full Time/ Part Time: Full Time Posted Date: 2022-12-16 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.