Customer Service Representative IV

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Customer Service Representative IV (Onsite) $20.00/HR & Great Benefits NO WEEKENDS! Summary: Conduent is hiring immediately for Customer Service Representatives. In this role, you will provide top notch customer service by handling telephone, e-mail, and website inquiries from our valued customers. What you will be doing: Respond to driver license or motor vehicle related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems. Identify customer needs to ensure the customer is provided complete and accurate information. Process required transactions via mainframe or web-based applications. Communicate effectively in a warm and empathetic manner. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Responsible for handling escalated customer situations. Responsible for performance coaching and motivation of CSR’s. Administrative Duties. What you get: Full Time Employment Hourly rate of $20.00 starting on day one. Paid Training Standard scheduled. 8am – 5pm Monday through Friday Weekends OFF! Substantial Call Center & Customer Service Training Career Growth Full Benefit Options Great Work Environment People who succeed in this role have: The ability to convey complex information in clear and concise terms to ensure customer understanding. Strong work ethic. Effective and accurate written and verbal communication skills. Effective problem-solving skills. Customer Service Experience. Experience with MS Office Outlook, Word and Excel Must have prior Call Center Leadership experience Requirements Must be at least 18 years of age or older. Must have a high school diploma or general education degree (GED) Must be able to clear a criminal background check. Join a rapidly growing customer service organization that can support your career goals and Apply Today! Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the