Senior Help Desk Technician

Summary The Senior Help Desk Technician will respond to incoming help and service requests from customer end-users which may be submitted in-person or via telephone, e-mail, and Matter Most and resolve issues in a timely and courteous manner. Responsibilities Work you’ll do    As a Senior Helpdesk Technician within our West Point team, you will:  IT support will be completed both physically at West Point and remotely using the approved software tools in place. Field incoming service requests from end users and follow up and escalate as necessary, to understand the request as well as the necessary actions to resolve. Use the ticketing system to record, track, document, and communicate the status of the incident or service request. Other duties as assigned. Qualifications High school diploma or GED required Associate degree preferred 2+ years of relevant help desk experience required Must have experience with trouble ticketing system Must be proficient with the Microsoft Office 365 Suite of applications Must be proficient with computer systems in a Microsoft Windows Operating System and network environment Must possess CompTIA Security+ certification Background check required The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief Knowledge, Skills, and Abilities: Ability to provide some support that may need to be conducted at the user’s location. Ability to support customers in and around the facility. Ability to assist with troubleshooting, configuring, and wired and wireless networks, including knowledge of critical security concepts, key cloud computing best practices, and typical service models, newer hardware, and virtualization techniques. How you’ll grow    At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.         We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.            Benefits    At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.    Learn more about what working at Chenega MIOS can mean for you.        Chenega MIOS’s culture    Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.        Corporate citizenship    Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.    Learn more about Chenega’s impact on the world.    Chenega MIOS News- https://chenegamios.com/news/         Tips from your Talent Acquisition team    We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:    Chenega MIOS web site - www.chenegamios.com     Glassdoor -  https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm    LinkedIn - https://www.linkedin.com/company/1472684/    Facebook - https://www.facebook.com/chenegamios/
Chenega Systems, LLC