Premium Account Manager

Who are we hiring? The Premium Hospitality Service Team provides day-to-day customer service, operational support, and proactive engagement to Madison Square Garden’s suite license partners, consisting of Fortune 500 corporations and multinational firms. Premium Account Managers are accountable for continued improvement of key metrics, including client satisfaction and retention. The team works collaboratively to streamline and implement processes that deliver best-in-class service levels for both internal and external customers. What will you do? • Serve as primary contact for assigned Madison Square Garden suite license partners • Conduct outbound calls and face-to-face meetings with key contacts, including administrative staff and C-level executives • Develop and strengthen relationships with assigned suite partners in order to increase renewal likelihood, identify new sales opportunities and deepen their engagement with Madison Square Garden’s brands • Meet or exceed established annual renewal and new sales revenue targets • Collaborate with assigned Operations Coordinators to exceed customer expectations related to pre-event service, event-day execution and post-event follow-up • Input and maintain all client information, touchpoints, client preferences, interactions, visits, calls and appointments in Salesforce • Assist with Madison Square Garden promotions and suite partner events by extending invitations to clients and providing staffing support • Work MSG events as well as offsite departmental and team events as assigned What do you need to succeed? • 3-4 years’ experience in a high-end client service environment, preferably in sports and entertainment; in-market team or venue experience is a plus • Coachable attitude and ability to work well with others • Instinctive curiosity about the sports and entertainment industry, and the factors to influence MSG suite partners’ premium hospitality needs • Meticulous attention to detail and excellence in maintaining positive client relationships • Superior organizational skills with the ability manage competing priorities and functions • Strong written and verbal communication skills • Ability to address and solve problems, often under time constraints • Capacity to operate specific catering, accounting, ticketing and database management systems • Strong knowledge and grasp of Excel, Word, PowerPoint, and Outlook; CRM/Salesforce and Archtics experience are a plus • Ability to interpret and evaluate overall suite partner relationship and consult with clients on how to maximize attendance, spend and engagement with Madison Square Garden • Flexibility to work nights, weekends and holidays as needed Why is MSG for me? Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. The Company’s two regional sports and entertainment networks, MSG Network and MSG+, deliver a wide range of live sports content and other programming. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Marquee, Lavo, Beauty & Essex, Cathédrale, Hakkasan and Omnia. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
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