Associate Business Analyst

<b>Associate Business Analyst </b> <br> <br> <b>About SLB </b><br> Together we create amazing technology that unlocks access to energy for the benefit of all. We are a global technology company, driving energy innovation for a balanced planet. With operations in 120 countries, we have more than 98,000 from 170 different nationalities, we lead the industry focused on diversity and inclusion. Visit company website for more information. <br> <br> <b>About the Bogota Information Technology Center (BITC) </b><br> The Bogota Information Technology Center (BITC) has a fundamental and critical role in SLB corporate transformation and for delivering digital solutions to the larger organization. Our company has embarked on a corporate transformation to deliver a step change in the reliability, efficiency and integration of our technologies, products and services. Advanced technologies are key enablers to this and encompass all aspects of business systems, including the organization platform and processes. Investments in, and building strong competences across our technology pillars - SAP, Digital Enterprise Systems, Data and Analytics, Digital Operations, Security are key to an integrated digital that is positioned to deliver superior results. <br> <br> <b>About this role </b><br> The Associate Business Analyst would act as a process SME for the PLM - GEMS cluster in the Engineering, Manufacturing, and Sustaining (EMS) domain. <br> The PLM - GeMS cluster consists of the following applications: <br> A globally used critical and complex system built on ENOVIA - Product Lifecycle Management (PLM) solution from Dassault Systems is used as an enterprise-wide PLM system to enable efficient product development & support and ensure product data governance. Another application built on the EXALEAD solution from Dassault Systems is used to enhance information search and indexing capabilities. A couple of other custom built applications facilitate Knowledge Management (capturing of standards and best practices in Engineering and Manufacturing) and support file conversion and printing. <br> The end users supported are the global community in SLB using these systems. In accordance with the business needs, he/she would utilize the knowledge of business to expedite formulation of requirements for application enhancement requests and guide the technical team for all process related queries. He / she would be able to provide functional expertise and support on ticket resolution for these applications. <br> <br> <b>Responsabilities</b><br> <ul> <li> Provides L2 functional support for the PLM - GEMS cluster of applications to the business </li> <li> Troubleshoots process/functionality related issues and resolves escalated tickets related to the PLM - GeMS applications </li> <li> Validates and details application enhancement requirements from business users and converts the same into proper requirement specifications for onward submission to development team / L3 service providers </li> <li> Works with support teams to manage execution of change requests / application upgrades and organize deployment and transition to service operations </li> <li> Proactively brings ideas based on his/her experience and understanding of the business users' needs for new development and enhancements </li> <li> Assists in business process redesign as needed </li> <li> Communicates the solution to business directly or through other support personnel </li> </ul> <br> <b>Qualifications and Requirements </b><br> <br> Essential qualifications <br> <ul> <li> Bachelor's degree in Mechanical/Electrical/Computer Science </li> <li> Overall 0 to 2 years of work experience</li> <li> Must have a thorough knowledge of Product Lifecycle Management processes preferably in Engineering Services domain </li> <li> Experience working on documenting use cases, gathering requirements and creating requirement specifications is a must </li> <li> Basic knowledge of PL/SQL </li> </ul> Other skills and abilities <br> <ul> <li> Exposure to ENOVIA and EXALEAD solution suite from Dassault Systems is preferred </li> <li> Experience of working with tickets/incidents through a ticket management system </li> <li> A good understanding of business requirements and prioritizing needs so as to deliver a cost-effective service </li> <li> Preferred experience in Manufacturing domain in Oil & Gas or Core industries </li> </ul> <b>SLB as an employer</b><br> As a leading employer in our industry, SLB is proud to offer a highly competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran or other characteristics protected by law.