Temp Help Desk Technician

Overview OSI Systems and its subsidiaries is a vertically integrated provider of specialized electronic systems and for components that meet the critical needs in the homeland security, healthcare, defense, and aerospace industries. As a global company, we are dedicated to developing solutions for our customers and the people they serve to lead the way to a safer and healthier world. OSI Systems is seeking a Temporary Help Desk Technician, based out of Hawthorne, CA. This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. Excellent customer interaction skills are required. Responsibilities Maintain, troubleshoot, and provide technical support for the end user community in a Windows Active Directory environment. Provide solutions to meet client needs. Install hardware and/or software. Provide overview of hardware and software to users. Perform system upgrades and migrations. Work on requisitions of equipment for new and existing users. Perform hardware upgrades (memory installs, hard drive upgrades) as required. Must be able to lift desktops, laptops, monitors, printers and other IT related equipment. Complete assigned tickets in timely manner. Maintain Help Desk tracking software with up to date information on ticket progress. Contribute to operational documentation as required. Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the company’s Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Bachelor’s Degree required. A+ Certification preferred. 2+ years of related experience required. Outstanding customer service skills. Must be organized, self-motivated and willing to learn. Ability to prioritize tasks according to urgency. Proficient in troubleshooting and supporting Windows 10/11 and Office 365. Company COVID-19 Vaccine Policy To comply with applicable government requirements, all U.S. employees must be fully vaccinated against COVID-19 unless they are entitled to and approved for a legal accommodation, in accordance with the Company’s COVID-19 Vaccination Policy. Equal Opportunity Employer - Disability and Veteran EEO is the Law Poster Link: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.