Area Leader of Facilities - Chicago

The Area Leader of Facilities is responsible for the planning, organization, execution, and communication regarding service related issues. Furthermore, he/she will be a leader in their areas and serve as a conduit for both the RSO and Facilities program. He/she handles all aspects of field management including the management of service providers to ensure quality, maintain brand standards, maximize life of company assets, and assure that brand standards and procedures are achieved. Provide Area Leadership Business Unit (BU) Team leader for all area facilities related support, local strategy, and execution. First point of escalation for field facilities emergencies and opportunities. Leads the facilities strategic plan implementation and communication. Partners with cross functional department initiatives and support. Provide continuous improvement ideas and implements appropriately, participates on the change management process, and may conduct initiative research. Continually provides coaching to all Crewmembers. Restaurant and Cross-Functional Support Support all service-related opportunities, manage work order flow, and operations requests. Conducts site assessments (physical and virtual) to ensure properties are maintained to Raising Cane’s expectations. Participates in new restaurant turnover and 11-month warranty walk-throughs. Respond appropriately to customer queries and escalate as needed. Manage Service Providers Develops a network of quality local and/or regional service providers, executes contracts, and assigns to CMMS. Analyzes service provider scorecards, benchmark performance data, and assess program success. Prepares Requests for Proposal (RFP) packages for projects. Prepares job/task specific Scopes of Work (SOW). Reviews proposals and invoices to ensure overall value. Inspects quality of service to ensure it meets brand integrity. Property and Asset Management Conducts property and equipment assessments. Identifies current and future capital needs. Partners with BU Team to develop rea project need, seeks service providers, develops scope, compares bids and seeks approval Places and tracks equipment orders. Manages building repairs, improvements, equipment installation, and startup. Emergency Facilities Support Provides emergency support 24/7/365 Support for all types of emergency situations including damage assessments, recovery response, emergency service, and backup utility services. Participates on Severe Weather Action Team (SWAT) and Circle of Trust (COT) Perform Analysis and Management Manages workorder flow to ensure effective completion to Raising Cane’s expectations. Reviews quality, work order performance, and status reports. Analyzes labor rates, cost of PM services, and competitive bid processes. Completes expense reports and other administrative responsibilities. 3-5 years of facilities management experience within the restaurant/retail/c-store/grocery industries Knowledge and experience with the following: HVAC/mechanical, refrigeration, plumbing, electrical, general maintenance contracting, kitchen equipment, soda and Co2 systems Proficient in Microsoft Office (Word, Excel, Power Point & Outlook) Be a leader within your assigned area – participate in Area Business Unit Should be proficient in use of a CMMS data base Blueprint reading experience a plus Must be system & process driven Should have a professional demeanor Must be a self-starter and work with minimal supervision Results Oriented - gets results and achieves goals Display strong analytical and communication skills Display excellent project management, organizational, and scheduling skills Be fair and objective in decision making Complete projects successfully and pay close attention to detail Be deadline oriented and complete tasks or projects in a timely manner Be able to evaluate work completed to measure effectiveness Build effective relationships both internally and externally, ability to communicate at all levels Be able to successfully function during times of uncertainty and changing priorities Remains calm, maintain perspective, and responds in a professional manner when faced with tough situations Travel up to 50%, majority local Connect With Us! Not ready to apply? Connect with us for general consideration.