Food & Beverage Duty Manager

Job Number 22213610 Job Category Food and Beverage & Culinary Location The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management Start Your Journey With Us! The Westin Perth Hotel, a rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic city centre location. The Westin Perth provides a refreshing location for mindful meetings or inspiring events. More than 2,300 square metres of versatile event space; all equipped with cutting-edge technology, including Grand Ballroom. Eager to learn more, visit http: www.westinperth.com JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. You are / have: Friendly, confident, vibrant and professional personality Australian working rights RSA, Approved Manager highly regarded Experience in a similar We Offer: Life. With the Works. Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including: Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands Flexible work options Hotel perks like accommodation and food & beverage discounts Enhanced superannuation Travel & stay benefits including eligibility into our Bonvoy loyalty program Incentive, recognition, and wellbeing programs Excellent career growth and learning opportunities EAP Services available Your Core Work Activities Assisting in Management of Restaurant Team • Handles employee questions and concerns. • Monitors employees to ensure performance expectations are met. • Provides feedback to employees based on observation of service behaviors. • Assists in supervising daily shift operations. • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations • Ensures all employees have proper supplies, equipment and uniforms. • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. • Ensures compliance with all restaurant policies, standards and procedures. • Monitors alcohol beverage service in compliance with local laws. • Manages to achieve or exceed budgeted goals. • Performs all duties of restaurant employees and related departments as necessary. • Opens and closes restaurant shifts. Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Encourages employees to provide excellent customer service within guidelines. • Handles guest problems and complaints, seeking assistance from supervisor as necessary. • Strives to improve service performance. • Sets a positive example for guest relations. • Assists in the review of comment cards and guest satisfaction results with employees. • Meets and greets guests. Conducting Human Resource Activities • Supervises on-going training initiatives. • Uses all available on the job training tools for employees. • Communicates performance expectations in accordance with job descriptions for each position. • Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Restaurant Manager. Only shortlisted candidates will be contacted. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.