Director Business Development & Insights

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Internet Essentials is Comcast’s signature community investment initiative, designed to help close the digital divide through affordable broadband service, low-cost computers, and digital literacy training, online, in print, and in-person. Lift Zones is an extension of Internet Essentials, bringing high-speed Internet into community-based organizations where students, adults, and seniors can access resources and programming to support their learning journeys. The Affordable Connectivity Program (ACP) is a federal subsidy program offering up to a $30/monthly credit to qualifying households. With ACP, customers can use their credit to enroll in any internet product of their choice provided by participating providers. The Director of Business Development & Insights will direct both internal and external business-based partnerships, strategic initiatives, insights, and analytics to support the evolution of the Comcast’s community-based business-driven programs including Internet Essentials, Internet Essentials Plus, the Internet Essentials Partnership Program, and Lift Zones. In this capacity, the Senior Director will maintain close business-based partner relationships and oversee partner activations for the Internet Essentials and Lift Zone programs and other program touching income-constrained customers, in collaboration with Business Development, Product, Consumer Value Proposition, Solution Design, and Comcast Business teams. Job Description Core Responsibilities Manages day-to-day relationships with key internal and external Internet Essentials & Lift Zone business partners—serving as primary point of contact for Comcast Business and Business Development teams, and external vendors. Works cross functionally to identify risks and opportunities to drive Internet adoption and enrollment in the Affordable Connectivity Program by leveraging business relationships. Manages administrative tasks, such as scheduling meetings, briefings, and developing materials specific to business partners and key internal audiences. Executes macro and tactical strategy around business partnerships. Serves as a spokesperson for the program internally and externally often presenting at conferences and sharing insights with various elected officials and among other teams. Partners with DEI, Comcast Business, and Comcast Rise businesses to achieve Lift Zone goals. Manages business partnerships that promote the overall Lift Zone strategy and the digital equity mission. Collaborates with internal stakeholder on business plan creation and evolution to drive sales and support our digital equity goals. Develops a monthly reporting structure for all initiatives/ activities with recommendations on next steps (continue, expand, or discontinue participation; new potential partners identified; key presentations/takeaways). Oversees new and existing vendor management including monitoring, reviewing, and tracking outcomes. Identifies opportunities to drive efficiency and sales across new and existing channels. Provides general project management support for the Partner Development & Communication Activation team’s initiative. Provides program expertise and ensures knowledge sharing of best practices with Lift Zone, Internet Essentials and ACP stakeholders to drive continuous improvement in initiative execution tactics. Works collaboratively with the Impact & Inclusion team, cable DE&I, government affairs, sales and marketing, to monitor, review, and track outcomes of Internet Essentials, ACP and Lift Zone outreach and employee engagement efforts; Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 10 Years + Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.