US Tech eTelecom Manager

<br>A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change.
Our team plans, designs and implements the architectural vision for Infrastructure supporting the firm. Additionally, we support/troubleshoot issues related to the design and implementation of Infrastructure solutions.<br><br><p>To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.</p><p></p><p>As a Manager, you&
39;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:</p><p></p><ul><li>Pursue opportunities to develop existing and new skills outside of comfort zone.</li><li>Act to resolve issues which prevent effective team working, even during times of change and uncertainty.</li><li>Coach others and encourage them to take ownership of their development.</li><li>Analyse complex ideas or proposals and build a range of meaningful recommendations.</li><li>Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.</li><li>Address sub-standard work or work that does not meet firm&
39;s/client&
39;s expectations.</li><li>Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.</li><li>Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.</li><li>Focus on building trusted relationships.</li><li>Uphold the firm&
39;s code of ethics and business conduct.</li></ul><br><br><p><b>Minimum Degree Required</b><span>: </span><br /><span>High School Diploma</span><br /><br /><b>Minimum Years of Experience</b><span>: </span><br /><span>4 year(s) of progressive roles managing IT operations quality control, process improvement, and compliance.</span><br /><br /><b><u>Preferred Qualifications</u></b><span>: </span><br /><br /><b>Preferred Knowledge/Skills</b><span>: </span></p><p>Demonstrates extensive abilities and/or a proven record of success as a team leader by:</p><ul><li>Demonstrating telecommunications industry experience with wireless and wireline services;</li><li>Understanding of telecom expense management and TEM tools;</li><li>Overseeing all telecommunication vendor tools providing services in the workplace;</li><li>Maintaining Vendor Relationships/Management, such as overseeing the quality of deliverables and effectively managing the day-to-day operations to ensure exceptional performance;</li><li>Writing statements of work, key contract requirements and managing delivery to align with business objectives;</li><li>Evaluating, validating, and approving analysis and recommendations from vendors;</li><li>Driving the use of analytics to identify and execute on opportunities to improve the customer experience and telecom programs;</li><li>Applying analytical skills to determine business value and document accurate business requirements and presenting these requirements in a manner that is concise, measurable and flexible enough to meet project and stakeholder needs; </li><li>Communicating effectively at different levels within and outside of the organization;</li><li>Collaborating with IT Leadership to contribute to a strategy and planning and implementing it successfully;</li><li>Researching and evaluating emerging technologies;</li><li>Showcasing enhanced verbal and written communications skills with the ability to manage senior level stakeholders effectively;</li><li>Driving cost forecasting, budget planning, tracking, cost savings and reporting;</li><li>Driving continuous process improvement projects to facilitate a consistent and positive customer experience through process simplification, automation and issue elimination;</li><li>Responding to major incidents that occur with vendor platforms;</li><li>Escalating issues to other cross-service teams;</li><li>Understanding the link between incidents, changes and problems to identify prevention opportunities;</li><li>Providing support for technical issues that the internal teams/customers have attempted to fix but have escalated;</li><li>Creating and maintaining End User documentation about program guidance, policies, and wireless endpoint specific topics;</li><li>Encouraging innovation and knowledge sharing;</li><li>Displaying a commitment to continuous learning; and,</li><li>Demonstrating strong data visualization and dashboarding experience with Power BI.</li></ul><br>At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.<br><br>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.<br><br>All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.<br><br><br><br>For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoproductstechmanager.<br><br>For positions in New York City, visit the following link for pay range information: https://pwc.to/payrange-a-productstechmanager <span style='display:none'>401029 401029WD</span>