On-Site Support Engineer (f/m/d)

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. With global presence in over 100 countries, Schneider Electric is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software. We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that Life Is On everywhere, for everyone and at every moment. We are looking for an On-Site Support Engineer (f/m/d) in Vienna who is responsible to support Schneider Electric workplace and infrastructure equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to. Join our team and play a significant role in the success of the future products of Schneider Electric! Life Is On – what about you? Your work field Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one Provide Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc. Provide Hand & Eyes support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals Provide physical on-site and/or remote support services for end users in remote locations Provide on-site support for any activities for server maintenance upgrades Provide L1 support for audio/visual equipment Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, Smart Phones/Tablets and other mutually agreed and defined devices Coordinate with external vendors for service to location infrastructure components Provide installation / relocation / disposal of network printers Your profile 3+ years end user support experience in different platforms Experienced with ITSM tools and VIP users support Microsoft certified professional SCCM, AD, McAfee, MS Outlook, Office 365 Needs to be continually learning the latest platforms and technology tools Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.) Advance level of German and English (Speaking, Writing, Reading) Innovative and creative Excellent verbal and written communications skills. Excellent research, analytical, and problem-solving skills Our offer Exciting job in an international company, with opportunities to lead and contribute to different projects & actions (e.g. CSR, charity, Employer Branding, Well-Being) Work in a diverse and supportive team of professionals Buddy, mentor & induction training - that will help you to smoothly find yourself in our company Special training tailored to your needs and career goals Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary) No formal dress code - we welcome people as they are and perceive diversity as value for the company Opportunity to develop based on clear career paths, to grow through experience and exposure Possibility to use foreign languages and to collaborate with cross-region teams Your next step – apply of course! We look forward to receiving your application via our online job portal. Please upload your CV, stating the respective job ID 43938. Contact person for this position is Juliane Dittrich. If you have any questions about the application process, feel free to contact her directly via LinkedIn. Curious to get to know your new colleagues? Find out more in our German blog http://blog.schneider-electric.de Also check out Schneider Electric as an employer https://www.se.com/at/de/about-us/careers/overview.jsp
LI-JD1 Warum wir? Schneider Electric ist führend in der digitalen Transformation des Energiemanagements und der Automatisierung. Unsere Technologien ermöglichen der Welt eine sichere, effiziente und nachhaltige Nutzung von Energie. Wir streben danach, eine Weltwirtschaft zu fördern, die sowohl ökologisch lebensfähig als auch hochproduktiv ist. €25.7bn global revenue 137 000+ Mitarbeiter in mehr als 100 Ländern 45% des Umsatzes durch IoT 5% des Umsatzes für Forschung und Entwicklung Du musst Dich online bewerben, um für eine Stelle bei uns berücksichtigt zu werden. Diese Position bleibt, bis sie besetzt wurde, online Schneider Electric ist ein Arbeitgeber, der jedem, unabhängig von Geschlecht, ethnischer Herkunft, Alter, sexueller Orientierung usw. die gleichen Chancen bietet, eine Stelle zu erhalten und damit Teil von Schneider Electric zu werden. Information für Agenturen: Schneider Electric akzeptiert Initiativbewerbungen nur direkt von Kandidatinnen/en und übernimmt keine Verantwortung für Gebühren im Zusammenhang mit unaufgefordert eingesandten Bewerbungen.