¬count Manager

Responsibilities: Manage Customer Service personnel and function - Quarterback the internal customer facing team - Improve efficiencies in all CS functions and processes as identified - Improve timeliness of customer responses - Improve time to book new orders - Improve Response times for Order Confirmations - Order Status Updates - Consistent Cadence o Help keep Operations communication on order status changes flowing and timely - Work with Manufacturing Locations - Ensure customer requirements are clearly communicated, documented o Delivery Expectations, CofC, Logistics Logic Socket Product Line Support: - Support Sales Personnel o Applications Support ▪ Identification of best technical and lowest price options for new quote opportunities ▪ Help identify key market drivers ▪ Help identify key IC package developments / gaps in product lines ▪ Develop full understanding of various socket selectors and how to use appropriately o Maintain superior working relationships with engineering staff o Assist with Marketing of Logic Socket portfolio Thermal Product Support: - Support Key Adapter Customers o Qualcomm – Manage Osiris o AMD – USA Sales Accounts: - Establish and maintain high quality relationships with assigned accounts - Target 7- 10% overall growth among assigned accounts o New Design Wins o Creation of New Business Opportunities within existing products and derivatives of existing products o Cross sell into thermal segment as often as possible >