スパスーパーバイザ　Supervisor-Spa

Job Number 22210502 Job Category Spa Location Sheraton Kagoshima Hotel, 43-1 Korai-cho, Kagoshima, Japan, Japan VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management HOTEL DESCRIPTION Kagoshima is the southwestern prefecture of the Kyushu Island. Major economic pillars of the prefecture include agricultural and food, electronic and automotive-related industries. The Hotel will be part of a mixed-use development that comprises also commercial and recreation facilities. The Hotel will occupy the 3rd to 19th floors of the building above retail podium. The Hotel is located 10 minutes drive away from Kagoshima Chuo Station and 40 minutes drive away from Kagoshima Airport. The Hotel will offer 228 guestrooms including suites, all of which feature the Sheraton Signature Sleep Experience. In addition to all-day dining, guests will be able to enjoy Sheraton’s original cuisine at the restaurants' facilities and lobby lounge bar. The hotel will also have 953 sqm of function space, including a 500 sqm-banquet room, four meeting rooms, and a pre-function area. Other facilities include a wedding chapel, swimming pool, fitness center, Sheraton Club Lounge, spa and gift shop. The hotel is set to open in Spring 2023. POSITION SUMMARY Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs. Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.