Manager, Customer Service Team Lead

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. Bristol Myers Squibb is a leading global biopharma company focused on discovering, developing and delivering innovative medicines for patients with serious diseases in areas including oncology, haematology, immunology, cardiovascular and neuroscience. Our employees work every day to transform patients’ lives through science. Bristol Myers Squibb has been in operation in Ireland since 1964, employing over 650 people across a range of activities and business units. Many of the global business services, including the European Treasury Centre, Market Supply Operations and Commercial Operations have a presence in Ireland. Ireland is also home to External manufacturing’s global headquarters, the business unit responsible for the management of manufacturing contract operations (CMO’s) and ensuring reliable supply of product to patients across the Bristol Myers Squibb global network. Located in Dublin, Cruiserath Biologics Campus, a one billion Multi-Product Cell Culture Biologics Manufacturing facility plays a central role in the Global Product Development and Supply (GPS) network as the company’s first European biologics manufacturing facility. This state of the art facility will produce multiple therapies for the company’s growing biologics portfolio. Global Biologics Laboratory (GBL) responsible for the release testing of Biologics Drug product for the network, is also based on the Cruiserath Biologics Campus. For more information about Bristol Myers Squibb, visit us at BMS.com/ie The Role Bristol Myers Squibb is looking to recruit a permanent Manager, Customer Service Team Lead role in our Shannon Office. Lead a Supply Chain Operations team to manage all Supply Chain Operations activities and ensure all department objectives are met, including but not limited to team career development, department continuous improvement initiatives, Provide a key link in Supply Chain between intercompany and third party supply sites and markets as well as provide comprehensive overviews across ExM Supply Chain Operations. Based on your function, department or individual position, you will have the opportunity to discuss with your Manager the option to work remotely up to 50% of the time, over a two-week period, with the flexibility to choose the days that align with your collaboration needs Key Duties and Responsibilities: Lead a Supply Chain Operations team and oversight on all Supply Chain Operations team activities and follow up and expedite for prompt resolution, including but not limited to: Provide a key link in Supply Chain between intercompany and third party supply sites and markets to ensure smooth Supply Chain operations, including but not limited to: Ensure that customer and supply sites comply with Business and Tolling Rules Direct Supply Chain Operations activities to meet Global/Regional Supply Chain project requirements regarding redeployments, allocations, product launches, and product transfers, etc Initiate change control as per RACI, set up master data for Third Party Customers, once appropriate approvals have been obtained Co-ordinate month-end activities with Supply Chain Operations Team, BMS and Contract Manufacture supply sites Manage and accountable for all activities in accordance to Good Distribution Procedure (GDP) and support GDP activities if applicable and necessary Key interface and ownership of supply chain activities with customer that is managed outside the scope of MSP (Market Supply Planning) and Customer Relationship Management (CRM) Run and analyse reports to monitor, measures, evaluate and report team metrics; ensure data integrity if applicable Assist, maintain and support Master Data related to customers, contracts and BOMs Receive and forward Customer Complaints as per established procedures; follow up and expedite for prompt resolution(s) Perform user acceptance testing to support SAP implementations and/or upgrades Ensure your team and your SAP transactions are completed in a compliant manner Meet Finance deadline for month-end and year-end sales reporting Provide supporting documentation for Financial Audits and SOX testing Qualifications, Knowledge and Skills Required: Knowledge of Supply Chain Operations standards Knowledge of order processing and invoicing activities Knowledge of Supply Chain distribution Knowledge of Pharmaceutical Industry Ability to foster motivation within the team to meet tight deadlines Supply Chain or Business qualification – Diploma or Degree standard Five years’ experience in Multinational Supply Chain Environment, warehouse transactional or any other related experience What’s important to us Employees are expected to display the BMS Values, which move us toward our mission to discover, develop and deliver innovative medicines that help patients prevail over serious diseases: Passion: Our dedication to learning and excellence helps us to deliver exceptional results. Innovation: We pursue disruptive and bold solutions for patients. Urgency: We move together with speed and quality because patients are waiting. Accountability: We all own BMS’ success and strive to be transparent and deliver on our commitments. Integrity: We demonstrate ethics, integrity and quality in everything we do for patients, customers and colleagues. Inclusion: We embrace diversity and foster an environment where we can all work together at our full potential. We have a passion for tackling the toughest diseases, which inspires innovation and speed in our daily work and a sense of accountability to the patients we serve. Why you should apply You will help patients in their fight against serious diseases You will be part of a company that encourages excellence and innovation, respects diversity, develops leaders and values its employees. You’ll get a competitive salary and a great benefits package BMSBL
LI-Hybrid Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.