Þputy Director, Automation Lead

Overview Purpose: As part of PepsiCo’s digital transformation agenda, we are seeking a strong Automation Lead to join our expanding SRE team. As Automation Lead, you’ll work with a variety of talented PepsiCo SRE teammates and serve as a driving force for performance, set technical strategy & roadmap, by implementing automation in ServiceNow. The right candidate will enjoy and thrive on solving complex problems through automation & innovation impacting change at scale in a diverse environment. SRE Automation Lead will join a focused team of SREs introducing and advancing SRE discipline across several hundred applications and multiple vertical lines of business supporting the entire company. The Automation Lead will work with business leadership, partnering across platform teams, development teams, product owners, scrum masters, and with other technology centers of excellence to deliver the automation goals for engineering new solutions (automated and procedural) to improve platform and application stability, performance, staff productivity, metrics and reporting. Responsibilities Accountabilities: Delivery initiatives for IT for IT Automation using ServiceNow catalogs. Implement Automation framework, best practices. Delivery automated solutions to improve platform and application stability, performance, staff productivity, metrics and reporting. Partner to influence and support innovation & continued drive towards Automation, touch less operational sustainment as a design/architecture construct working with AIOPS technology partners/managers. Act as subject matter expert for IT for IT Automation & Champion new automation solutions, partner with Enterprise Architecture organization to create new reference designs Assure the execution of a strategic automation program according to the strategic roadmaps aligned with CTO and other stakeholders Review/develop and implement script and tools as needed to for integration with core services, automated pipelines and testing tools. APIs delivery Integration with platforms such as, CMDB, Firewalls, DNS, AD and Cloud Services Deploy and maintain engineered automation solutions through collaborative efforts with team members and third-party vendors. Manage and contribute advanced troubleshooting to automation system problems. Delivery of technical automation activities of project teams and/or execute technical tasks in the design, development, implementation, and documentation of process automation/control projects. Deliver regular technology roadmap updates and partner with vendors to ensure continual platform evolution Drives continuous improvement efforts to meet automation systems health goals, as well as emerging capability needs. Qualifications Education: Bachelor’s degree or higher in computer science, engineering or related field required; master’s degree preferred Experience: 10+ years of experience in demand generation, design & delivering automation solutions at scale and integration across multi-functional SRE area. 4+ years of hands on experience in developing & implementing automation solutions in ServiceNow ITOM 3+ years experience developing catalog items with automation in ServiceNow and scripting. 3+ years of relevant experience in Infrastructure and Operations, including Cloud, inclusive of engineering and architecture design principles, implementations, application development and software engineering functions for automation integrations. Experience in developing & implementation of Automation & AIOps framework in a complex global environment is a big plus. OS and Platform Experience in Azure, PCF, Kubernetes, Linux, Windows, VMware, AWS, Cisco, Infoblox, F5, Palo Alto. Mandatory Technical Skills: ServiceNow: ITOM event management, Catalog development, iHub automation AIOPS/ Observability & Automation tools: Ansible, Powershell, python Data/Data Structures: Oracle, SQL, Mongo, Hadoop, Cloudera, Spark, Teradata API development using 3rd party libraries, REST/API Enterprise Architecture experience DBA experience Mandatory non-technical skills: Servant leader, comfortable interacting in a consistently collaborative manner with all levels of the organization Practitioner, empowering teams for success, with belief in sharing successes and failures, on a global basis Ability to speak both IT and business, with a focus on representing the art of the possible Excellent written and verbal communication with strong interpersonal skills Differentiating skills: The Automation Lead will enjoy and thrive on solving complex problems through automation & innovation impacting change at scale in a diverse environment. SRE Automation Lead will join a focused