Field Services Operations Director

The Field Services Operations Director is responsible for ensuring that the services are delivered comprehensively, on time, to budget and to the required quality standard (within agreed specifications). The Field Services Operations Director ensures the projects are effectively resourced and manages relationships with a wide range of stakeholders internally and externally. The Field Services Operations Director is also responsible for allocating and utilizing resources in a safe and efficient manner and maintaining a cooperative, motivated and successful team. Responsibilities Is responsible for the quality and the profitability of Field Services delivery to the customers. Manages the planning and coordination of the interventions. Manages the Technical Support team. Manages the FSRs (Field Services Engineers) directly or indirectly through regional managers according to the number of people. Ensures compliance with I2P quality process for any severe customer issue and/or recall / Field Services Bulletin coming from BU. Ensures that operational, maintenance, emergency and safety procedures are developed and strictly followed. Analyses and reports on Field Services performance (backlog, margin, utilization rate, execution, and so on). Daily activities include oversight of field operations to ensure efficient and effective implementation of the operational expectation of our customers. Supervises project management activities for all large projects in the assigned area. Regularly manages project backlog, cost and margin follow up as well as capacity planning (including sub-contracting). Ensures efficient and regular communications between the teams. Tight coordination is required. Mentors, manages, and develops the FSRs in their charge to maximize Schneider Electric business opportunities and the career opportunities of the FSRs. Ensures that each FSR is complying with all administration processes such as reporting in payroll time keeping, Field Services reporting, tracking, lead generation, and so on. Drives the Field Services KPIs as defined by management to maximize Field Services goals. Uses the KPIs to identify weakness in the Field Services delivery and takes appropriate actions as needed. Participates with Sales in the review of all RFQ and bid specification for required Service. Has close relationship with Service Sales to ensure delivery capabilities on significant deals. Participates to projects hand-over meetings with Sales. Develops and maintains an ongoing professional relationship with new or existing Schneider Electric customers. Develops strategic account loyalty through proper local set up. Participates in sales budgeting and overall initiatives. Anticipates resource planning according to Installed Base and business evolution. Provides resource plan every year and whenever required to the Field Services VP to accompany the Field Services growth, per geography and skills. Maintains documentation for assigned tasks (ERP/CRM) Qualifications Engineering degree in applied electricity, electronics, industrial sciences or mechanical systems with 3 years people management experiences. Strong and confident management style with solid written and verbal communication skills in both Korean and English. Excellent leadership and people management skills to coach, develop, and motivate the FSRs. Must be able to act independently with good judgement and self-starting initiative. Open, cooperative, and efficient to achieve business goals and/or to resolve issues. Has to take immediate decisions keeping self-control when dealing with crisis, always putting personal safety as a first priority. Fluent written and spoken Korean and English Schedule: Full-time Req: 00871D