CRM Product Manager job with VICTORIA & ALBERT MUSEUM | 8402571 <meta property="og:site_name" content="

Job Details</a>
</li><li class="mds-tabs__list-item">
<a href="
company-information" id="label-company-information" class="mds-tabs__tab js-tabs-item" data-test="tabs-trigger-company-information" data-click-tracking="{&quot;csrfToken&quot;: &quot;QUl--y8a8is9Z8rH4dNh4U43HU0mb8B3q3_vYSAMpJ8&quot;,&quot;action&quot;: &quot;RecruiterTabView&quot;,&quot;jobId&quot;: &quot;8402571&quot;,&quot;linkSourcePage&quot;: &quot;JobDetails&quot;}">Company</a>
</li></ul><section class="mds-tabs__panel" id="job-description" data-test="tab-panel-

<h2 class="mds-tabs__panel-header">Job Details</h2>
<div class="mds-tabs__panel__content">





<div class="mds-edited-text mds-font-body-copy-bulk"><p>This is an exciting time to join the V&amp;A Technology Department. Technology is integral to the operation of the V&amp;A and plays a fundamental role in enabling the Museum to achieve its strategic objectives. As the V&amp;A prepares to expand with 2 new museum openings and a reimagined Young V&amp;A offering, it is looking to technology to enhance its visitor facing capabilities as well as evolve its working practices. We are embarking on a 5-year Technology Transformation Programme to underpin these ambitions and this role is key to the successful delivery of this cloud-first initiative.</p>
<p> </p>
<p><strong>Main Purpose of job</strong></p>
<p>The CRM Product Manager is responsible for the overall and continual success of our CRM and email marketing platforms (currently Silverbear CRM and Engagement Cloud). They manage the product backlog and roadmap on a day-to-day basis, and partner with different areas of the museum, capturing business goals and turning these into solutions, and managing them through to delivery. The Product Manager is the escalation point for major support issues relating to the product, as well as owning the governance of data within the product (including data acquisition, data quality, data integrity and integration with other platforms). This role acts as the Subject Matter Expert (SME) for all initiatives relating to the CRM and Email Marketing products<strong>.</strong></p>
<p> </p>
<p><strong>Closing date for all applications is 3 January 2023 at 23:59.</strong></p>