Operations Administrator I - MySchedule

Essential Functions • Responsible for the support, maintenance, and roster management of Next Generation Staffing (NGS) systems, including Employee Roster Management Application (ERMA) and MySchedule BY in collaboration with operations and management • Prints rosters from MySchedule systems and provide to management for daily operational sort function • Works closely with management on filtering, printing, and preparing data metrics within reporting dashboards • Support package handlers with set-up of MySchedule, including set up of Fed Ex enterprise passwords, MySchedule app download and use • Assists with all package handler tasks and troubleshooting within MySchedule • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone • Reviews, researches and/or enters data in various systems to support respective functional area • Compiles data and provides various regular and adhoc reports to management for review and determination • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues • Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review • Responsible for records management tasks such as maintenance, destruction and inventory • Ensures all package handler information is updated into corresponding systems In addition to the essential functions above and below, essential functions in Quality Assurance/Loss Prevention and Linehaul may be required and are part of the expanded job description. Additional Operations essential functions: • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone • Reviews, researches and/or enters data into various systems to support respective functional area • Compiles data and provides various regular and adhoc reports to management for review and determination • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues • Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review Additional HR essential functions: • Provides support for the recruiting process (e.g., scheduling interviews, sending background checks, attending job fairs/recruitment events as needed and contacting selected candidates • Provides customer service and support for both internal and external customers for HR-related processes • Assists with maintenance of job files; ensures proper dispositioning of all applicants and maintains personnel files for all employees • Conducts the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee file), including I9 completion/compliance • Provides support on auditing, reviewing, and processing the human resources paperwork and forms • Provides support with the package handler sort observation process (e.g., scheduling tour times, arranging tour guides, and maintaining the sort observation log) • Generates, compiles, and distributes HR reports • Participate in special projects, to include job fairs and HR Assessments, etc. • Provides support to HR Department as needed • Must maintain confidentiality and perform all duties in accordance with company policies and procedures Minimum Education • High School Diploma or GED required Minimum Experience • None Required. Six (6) to twelve (12) months customer service, clerical or related experience and experience in dock operations environment or distribution center setting preferred. Required Skills, Abilities and / or Licensure • General business skills such as typing; data entry and review; and use of phone, copier, and fax • Software skills, including use of Microsoft Office software and web-based applications • Customer service skills necessary to effectively and professionally respond to requests • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goalsCity: McCook State: Illinois Auto req ID: 367682BR