PwC Tech - Customer Success Manager

<br>A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Information Technology Project Management team collaborates with PwC practice leaders to develop and deliver technology solutions. We provide project management oversight and collaborate with various project resources and vendors to ensure the appropriate methodology is followed, deliverable quality is high, and satisfaction is achieved. Simply put, you’ll solve business problems using technology, work with multiple teams concurrently, and be able to take pride in end to end ownership of a project.<br><br><p>To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.</p><p></p><p>As a Manager, you&
39;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:</p><p></p><ul><li>Develop new skills outside of comfort zone.</li><li>Act to resolve issues which prevent the team working effectively.</li><li>Coach others, recognise their strengths, and encourage them to take ownership of their personal development.</li><li>Analyse complex ideas or proposals and build a range of meaningful recommendations.</li><li>Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.</li><li>Address sub-standard work or work that does not meet firm&
39;s/client&
39;s expectations.</li><li>Use data and insights to inform conclusions and support decision-making.</li><li>Develop a point of view on key global trends, and how they impact clients.</li><li>Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.</li><li>Simplify complex messages, highlighting and summarising key points.</li><li>Uphold the firm&
39;s code of ethics and business conduct.</li></ul><p></p><p></p><p></p><br><br><p>This role is key to the team&
39;s success and will be responsible for program management activities for global stakeholders and end user group leaders for activities aligning to end users groups; increasing adoption within user groups by working directly with others in Data Solutions Adoption Team; working with citizen user groups to ensure proper support to achieve their goals around building their use case; building relationships and be the voice of the customer with internal development teams.</p><p></p><p><b><u>Job Requirements and Preferences</u></b><span>:</span><br /><br /><b><u>Basic Qualifications</u></b><span>:</span><br /><br /><b>Minimum Degree Required</b><span>:</span><br /><span>High School Diploma</span><br /><br /><b>Minimum Years of Experience</b><span>:</span><br /><span>4 year(s) of progressive roles managing IT project management and strategy development.</span><br /><br /><b><u>Preferred Qualifications</u></b><span>:</span><br /><br /><b>Degree Preferred</b><span>:</span><br /><span>Bachelor Degree</span><br /><br /><b>Preferred Fields of Study</b><span>:</span><br /><span>Accounting, Accounting &amp; Finance, Analytics, Business Administration/Management, Business Analytics, Finance, Management, Taxation</span><br /><br /><b>Certification(s) Preferred</b><span>:</span></p><p>Project Management Professional (PMP) or Certified Scrum Master (CSM)</p><p></p><p><b>Preferred Knowledge/Skills</b><span>:</span></p><p>Demonstrates extensive abilities and/or a proven record of success as a team leader: </p><ul><li>Managing a portfolio of client engagements and/or customers;</li><li>Managing full customer lifecycle, including user onboarding/training/support and producing deliverables and outputs;</li><li>Identifying and exploring business development opportunities with new and existing clients;</li><li>Initiating and managing client relationships, including meeting and workshop facilitation;</li><li>Writing, communicating, facilitating, and presenting cogently to client executives, business,</li><li>and technology personnel;</li><li>Assisting clients in building business cases and defining value using data-driven approaches and business intelligence;</li><li>Preparing and/or coordinating technical documentation production to support client presentations on complex technical topics;</li><li>Developing the project team, assessing engagement risks throughout, defining then meeting success criteria, managing customer success plans;</li><li>Training colleagues and clients to use the platform for generating customer insights;</li><li>Interacting with clients, stakeholders, the product team and engineering groups to influence new product features and solutions;</li><li>Working in a self-directed fashion and manage multiple projects within defined deadlines;</li><li>Possessing a highly motivated, creative, and entrepreneurial mindset;</li><li>Possessing proven business management skills, understanding of digital technologies, effective interpersonal and communication skills, leadership qualities, and uncompromising ethics;</li><li>Working in a fast paced and agile environment;</li><li>Taking initiative to self research and build expertise in the variety of platform technologies; and,</li><li>Managing third-party vendors.</li></ul><br>At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.<br><br>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.<br><br>All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.<br><br>For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.<br><br>For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager.<br><br>For positions in New York City, visit the following link for pay range information: https://pwc.to/payrange-a-ifsmanager <span style='display:none'>400596 400596WD</span><br><br>
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