Director, Account Management

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Provides leadership through managers. Develops functional or departmental business plans. Contributes to the development of strategies. Makes decisions based on area strategy and priorities. Functional Knowledge Requires a broad understanding of different systems, theories, and practices. Business Expertise Applies broad industry and commercial awareness to drive financial performance. Impact Impacts short and long-term results, with potential business impact. Guided by business area strategy. Leadership Leads through subordinated managers. Executes business plans and may contribute to strategy development. Problem Solving Directs the resolution of highly complex problems using advanced judgment. Interpersonal Skills Influences and educates others to negotiate for the best business Exercises sensitivity to the audience. Responsibility Statements Manages internal and/or external delivery teams directly or through matrix organization. Accountable for a target of less than US$25m in revenue Not the primary owner of the client. Accountable for driving growth opportunities across the portfolio/segment. Actively visits client locations to build and strengthen relationships. Responsible for client satisfaction through Net Promoter Score (NPS). Manages single client/contract, which is growing but not yet considered a strategic account. Liaises between the client and cross-functional internal teams. Provides industry and company knowledge within the business. Performs other duties as assigned. Complies with all policies and standards. Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the