Sector IT Asst Analyst

Responsibilities Designs, plans and oversees the support and sustain services to fullfill the business requirements in the domain of Digital Solutions Oversees the workload and effectiveness of a specialized team of application support specialists, contractors, consultants, managed services and external vendors ensuring they’re capable and motivated and actively engaged in their work Serves as an SME (Subject Matter Expert) and acts as the company’s internal and external liaison for applications in Supply Chain domain Fullfills service level agreements with respect to availability, performance, capacity and security Ensures that system information (knowledge bases, procedures, test scripts etc.) is up to date and accurate Managing vendors/partners/OLA/SLA and handling agreement and purchasing activities Conducts budget and cost management for Digital Solutions including AOP planning, forecast, actuals/accurals, risk&opportunity and productivity targets Ensures security compliance of all systems in Digital Solutions domain, to regularly audit security controls and proactively implement preventive measures. Manage security exemptions and remediations accordingly Leads transition to sustain activities for new app/services in Digital Solutions Escalate and route complex or unresolved problems to respective sector/global teams License management for the Digital Solutions app portfolio Managing unexpected daily problems in the domain of Digital Solutions Work with business teams (Digital, Marketing, Sales, Transformation) and provide input and support them for presentations Work with Europe Sector teams or Global teams and align with them on systems architectural designs Present slides to different teams about digital solutions to global or sector business or IT teams Deliver new capabilities on digital products Support Digital Product Owners Ensure or execute all tests are passed before golive for digital products Qualifications 5+ years overall IT experience Experience within digital solutions domain and tools. Experience in ITIL/IT Service Management process areas (Incident, Change, Problem, Configuration Management) Experience working in Agile / DevSecOps operating model Strong functional competency in Consumer Promotions processes Strong analytical, facilitation & problem solving skillsto enable to identification & proactive management of application Digital Solutions domain Office 365 proficiency Experience with virtual collaboration tools (Zoom, ServiceNow etc.) Solid understating and usage of Agile tools Fluency in English