Customer Interaction Senior Associate with German

Overview Location Overview PepsiCo Global Business Services (GBS) works hand-in-hand with teams across the company to deliver, simplify and automate processes and solutions, helping everyone to work more efficiently. Our capabilities enable operational excellence to fuel PepsiCo’s growth and drive a competitive advantage. Job Overview In this role you will be responsible for supporting the Supply Chain team with general customer service administration, order management, as well as order fulfillment and execution support. Key duties include communicating with different customers in the field and coordinating various tasks. It will require collaboration with all departments supporting the Supply Chain team in terms of solving issues and implementing business actions. Responsibilities Capture Order (excl. order validation) – Receive standard order details from sales and capture order in the system (standard and promotion order not including samples/ donations) Change Order – Receive order change request from Sales and update the same in the system Optimize Logistics – Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required Conduct Credit Check – Confirm order change in system for central delivery + distributors Change order based on alignment with customer Unblock order Proactive out-of-stock communication in case of exception Perform stock check and confirm quantities – Check product availability/out of stock (stock at hand) and confirm order quantity ; Align on operational ATP topics with supply planning Create delivery in the system – Create final delivery details and confirm in the system; Follow-up with 3PL/transport about order status Close unconfirmed orders – Identify undelivered orders and items; Cancel and close the undelivered order Optimize and create filler orders - Agreeing with customer if extra order can be created Manage returns Contacting customer to find a solution and adjust communication in line with business content to find most efficient solution for complex requirements Coordination between call center and departments (in person, by phone, zoom meetings, email) Qualifications Proficiency in English and German Min 1 yr experience within customer order management role able to demonstrate good stakeholder management and alignment to external customer needs and expectations. Strong Excel & Office package knowledge is mandatory High attention to detail, ability to work in flexible and dynamic environments Initial responsibilities in this role are focused on the knowledge capture. It will take up to several months to transition the know-how into our Krakow center, until the actual delivery will start. In that time, you will have a direct exposure to the business unit or sector processes focusing on those that you will become responsible for. You will cooperate closely with key stakeholders to shape the service model; and we encourage you to identify, design, and document improvement solutions. On top of that, you will build business relationships, and pioneer the new way of working at our Krakow center.