Asset and Configuration Coordinator

Role Purpose The Configuration co-ordinator is focused on managing and maintainingthe Configuration Management System and the Configuration ManagementDatabase (CMDB). The Configuration Management co-ordinator watches over the integrityof the CMDB and associated libraries. As an assistant to theConfiguration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining informationabout Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the ITinfrastructure (CIs) and their associations. Ensuring that all CI’s are accurately registered Interfacing with other support organizations to ensure the effectiveuse of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effectiveuse and integrity of the CMDB Creating reports and analyses the CMDB when requested by theConfiguration Manager Ensuring that CI Owners maintain adequate Configuration Managementprocess disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, auditedand reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is oneof the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMSis up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well asremote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associatedlibraries Configuration Librarian in particular will be responsible for thefollowing activities Supervise and control receipt, identification, storage andwithdrawal of all supported CIs Supervise the functional design and support of the CMDB andassociated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations andarchive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one ormultiple IT technologies / disciplines IT hardware and Software setup, management and troubleshootingcapabilities Configuration Management experience on document control, source codemanagement, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automationsoftware ITIL Asset-Config Mgmt