Tier 1 NOC Analyst

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Network Operations Analysts have the knowledge and troubleshooting abilities on TDM T1's, DS3's etc. He must have skills in routing protocols and troubleshooting network issues. The Network Analyst directly supports a global environment and is responsible for frontline surveillance of customer WAN connections. He will perform routine tasks to maintain network and server equipment while relying on instructions and pre-established guidelines to perform job functions. A quick thinker who is able to multitask several issues at once and fast learner. He must be flexible to work shift hours and be available for one weekend day (Sat or Sun). Job Description Utilize monitoring tools to proactively identify problems with systems, applications, and networks Contact internal and external customers proactively regarding service affecting outages Work with service providers and vendors to drive issues to resolution Provide excellent customer service while corresponding with customers via telephone and email Follow detailed instructions to perform basic network break/fix functions Document all pertinent information within the trouble ticket system Basic network related projects including documentation of assets and physical labeling of server/network devices. Additional duties as assigned. SKILLS / ABILITIES / KNOWLEDGE Knowledge: experience of study / understanding of concept(s) Basic knowledge of LAN/WAN technologies and topologies. Fundamental understanding of TCP/IP and UDP. Proficient in documenting processes and monitoring performance metrics. Strong understanding of network protocols including TCP/IP and networking equipment including routers, switches, and firewalls. Skills: observable competence to perform activity Strong troubleshooting skills with various telecom circuits (T1, E1, DS3, OC3, etc.) Excellent written and verbal communication skills Demonstrated analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time. Excellent customer relations skills in both face to face and telephone contact. Ability: Behavior that results in an observable product Ability to communicate clearly and in an understandable manor with a wide range of people such as peers, managers, customers, vendors, distributors and the general public. Demonstrated ability to effectively advice and counsel both managers and non-supervisory employees on sensitive work related issues. Ability to deal with problems involving several concrete variables in standardized situations. Ability to maintain confidentiality concerning information processed, stored, or accessed by the networks is required. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer.
Masergy Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 0-2 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.