Senior Manager Digital Product

Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a Digital Product Senior Manager at our McLean, Virginia location. The primary purpose of this job is to oversee the growth, evolution, and innovation of the digital product management team. This position will partner with the technology and design team, as well as third- party vendors to create breakthrough offerings that are meaningful and enjoyed by our internal team, members and potential members. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Own the health of digital products, and track performance by supporting the development of appropriate metrics and measurements. Develop and prioritize product requirements for new features, as well as enhancements to meet changing business, market, user and competitor needs. Generate new offering ideas, research/ analyze them for feasibility and business impact, and lead implementation of those ideas into products. Manage existing products and develop new products and features for PenFed based on strategic priorities, industry experience, customer feedback, and marketplace research/trends/analytics. Ensure products are delivered on schedule and with high quality results. Understand domain architecture and upstream/downstream dependencies. Participate in external research and usability studies to understand how customers are interacting with the product and develop enhancements based on the results/analysis. Responsible for envisioning, owning, and shepherding the product lifecycle. Articulate complicated concepts to executives and senior leadership. Create presentations and other deliverables for executive and board meetings. Represent department in senior level planning meetings. Consult with internal stakeholders to understand business goals and create compelling content to reach them. Make recommendations for difficult tradeoffs relating to product features, cost and schedule. Mentor other Product Managers. Manage and lead 3 to 5 Digital Product Managers who work spans across 5 major business lines. Ensure team maintains focus on quality and continuous delivery. Own the overarching product roadmap across business units. Own the health of PenFed digital products and track performance by supporting the development of appropriate metrics and measurements. Develop and optimize digital delivery processes which align product, design, development and our business lines in order to properly execute against our goals. Proactively identifies impediments and appropriately resolves using network of peers and formal channels (including escalation if required). *This role is responsible for ensuring business continuity. * Qualifications Equivalent combination of education and experience is considered. Bachelor’s degree required, Masters with emphasis in Information Technology, Digital Strategy, Marketing and/or Design preferred. Minimum of ten (10) years’ of experience in leadership (Product/Technology focus preferred) Minimum two (2+) years direct team management experience Experience in leading a consumer facing product Passion and understanding of exemplary user experience in e-commerce/ m-commerce. Keeping up to date with the latest technologies and changes is a must. Superior ability to manage short- and long-term projects simultaneously, trading-off resources to achieve company objectives. Excellent written and verbal communication skills. Equally effective and influential communicator in formal and informal settings with senior executives, peers, and potential business partners. Positive and active approach to address unexpected hurdles, competing ideas, difficult feedback, decision-making within ambiguity, and other challenges. Exceptional troubleshooting and problem-solving skills. Ability to plan and execute customer-centric products that have a measurable impact on the business. Must have a passion around digital, omni-channel experiences, ecommerce, mobile, as well as a healthy obsession with what our customers think about our products. Must have a strong experience in consumer facing web applications and leading cross-functional teams. Supervisory Responsibility This position will directly supervise employees Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. * Understanding of Development Languages (HTML, CSS, JAVA, .JS, etc.) is preferred. Agile Certification Preferred Travel Ability to travel to various worksites and be on-call may be required. Special Message Regarding COVID 19 PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.
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