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<div class="mds-edited-text mds-font-body-copy-bulk"><p>Our client, a leading London university, is recruiting for a temporary Customer Experience Manager to ensure a consistent delivery of an excellent customer service to a variety of stakeholders, including students, alumni and staff. This is being offered on a temporary basis initially, with the potential of a permanent contract following this. The role will operate on a rota basis, with 4 days on and 4 days off, including weekends, and will be based on site, so flexibility is required.</p>
<p>As their Customer Service Manager, you will be responsible for delivering a consistent five-star customer experience across the School, being the first point of contact for all stakeholders, responding to all service issues or enquiries. Being visible on campus and liaising with all relevant departments, you will seek to develop and improve the quality of the customer service to exceed customer and client expectations.</p>
<p>In order to be considered for this role, you will have experience in a similar post, ideally from a similar sector, or the hospitality sector, responsible for managing customer service provision. With the ability to engage with a diverse set of customers and stakeholders, you will also have the ability to think strategically and make decisions quickly.</p>
<p>If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV, in Word format, by clicking 'apply now' below. You must be available immediately to be considered for this post.</p>