Personal Computer Support Technician

Summary Personal Computer Support Technician Silverdale, WA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Kapsuun Group (KG) provides federal agencies and the DoD with a customer-focused partner that has quickly become one of the established industry leaders in software engineering and intelligence operations. Mission success and customer satisfaction are our highest priorities. The Personal Computer Support Technician provides support to the IT Help Desk and will resolve a variety of routine and difficult operating problems. In response to customer and system network issues, the Personal Computer Support Technician applies standard operating or corrective procedures and handles problems that do not respond to the preplanned procedure. Responsibilities Work you’ll do As a Personal Computer Support Technician within our stand for Strategic Weapons Facility Pacific (SWFPAC) team, you will: Monitor and operate the enterprise. Provide technical support for the SWFPAC Command’s employees. Receive assignments designed to expand practical experience in applying computer troubleshooting techniques and procedures. Use established fact-finding approaches, knowledge of pertinent work processes and procedures, and familiarity with related computer system software and computer equipment. Research routine user problems and solve them by modifying the existing system when the solutions follow clear precedents. Perform tasks to maintain computer equipment and its peripherals. Repair hardware and software failures as needed in a timely manner to provide an efficient work environment. Research user problems and solve them by modifying the existing system when the solutions follow clear precedents. Maintain inventory databases and maintenance logs. Collect information from users about problems and lead users through diagnostic procedures to determine the source of the problem. Provide Windows desktop support in-person and use remote control access. Assist in the maintenance and administration of user workstations, laptops, printers, network equipment, and wireless devices for both SIPRNET and NIPRNET. Assist in the maintenance and administration of Motorola equipment, i.e., radios, consoles, encryption devices, and KVLs. Support Microsoft Office applications and other customers’ applications. Troubleshoot and set up Blackberry and other PDA Document work done in IT Help Desk tickets from initial request through request completion. Coordinate user problem resolution with other IT department staff as necessary. Develop and maintain system documentation regarding physical topology, equipment, environment, t and/or software. Other duties as assigned. Qualifications High school diploma or GED required 3+ years of IT Help Desk training or experience 2+ years of experience in an IT desktop support role Experience with governmental procurement Experience with governmental IT Help Desk operations Experience working in a multi-platform environment with Windows 2000/XP Secret clearance required The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief Knowledge, Skills, and Abilities Sufficient understanding of TCP/IP networking protocol to do the preliminary network troubleshooting Must be able to obtain DoD 8570 IAT Level I within 6 months of hire Competence in Microsoft Office skills Ability to write clearly and edit work for spelling and grammar How you’ll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS’s culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News- https://chenegamios.com/news/ Tips from your Talent Acquisition team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm LinkedIn - https://www.linkedin.com/company/1472684/ Facebook - https://www.facebook.com/chenegamios/ Executive Order 13495, The Non-Displacement of Qualified Workers Under Service Contracts provides the first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other applications/resumes of non-incumbents will not be reviewed.
Kapsuun Group, LLC