Telecommunications Technician 2

Overview The purpose of this job is to provide technical support with minimal supervision involving the installation and maintenance of the Hamilton County Department of Education’s Telecommunications systems and provide customer technical support and training of telecommunications features and functionality. Responsibilities Assists in the installation, configuration and maintenance of Telecommunication hardware and services. Troubleshoots telecommunication hardware and software problems. Installs and upgrades telecommunication software/hardware. Utilizes appropriate tools and systems to monitor and troubleshoot telecommunication resources. Demonstrates the use of installed telecommunication systems to end users. Acts in a professional, respectful, and courteous manner at all times. Creates a customer-focused climate and provides quality services and support to school and other stakeholders. Communicates through the proper channels to keep supervisor and other appropriate personnel informed of impending problems or events of unusual nature. Follow established procedures to ensure assigned areas are safe. Works collaboratively with school staff, students, parents, and other stakeholders. Attends work and arrives to work on time. Maintains confidentiality. Adheres to the Teacher Code of Ethics as defined by Tennessee Law and the Code of Professional Conduct Board Policy. Complies with applicable district, state, and federal codes, laws, rules, regulations, standards, policies and procedures. Attends meetings as needed. Assist in maintaining training documentation. Assist with telecommunication inventory by building. May require working evenings and weekends, sometimes with little advance notice to resolve problems. Performs other duties and responsibilities as necessary or as assigned. Operate a motor vehicle to conduct site visits, perform repair/maintenance work, pick up or deliver telecommunications equipment/UPS systems, or perform other work activities. Performs other duties as necessary or as assigned. Qualifications Knowledge/Education/Experience: High school diploma or GED supplemented by vocational/technical training in telecommunications network support required. Three (3) years of years of telecommunication/network support experience required. Basic working knowledge of telecommunications network services and equipment including SIP systems and VOIP. Leviton wiring certification and fiber termination experience or equivalent. A/V experience is a plus. Or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position. Must possess and maintain a valid driver license. Skills/Qualifications: Demonstrates sufficient manual dexterity to operate machinery, equipment, and tools and ladders Demonstrate excellent interpersonal and customer service skills. Employees in this position have demonstrated the knowledge and skills to be a small group support team leader in the field, to work as part of a team, or work independently. Routine tasks are accomplished with minimal supervision. Compensation: Salary is based on a combination of relevant education and experience. Minimum Salary - Grade F Salary Scale