Bilingual Customer Experience Associate III ($15/hour)

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Bilingual -Call center at home Pay: hard $15 possible performance bonuses after 90 days Schedule: 40 hours a week-schedules will fall between 9:30am-6:00pm M-F CST, US RESIDENTS ONLY 1.) Training is approx. 2 weeks (could be a few days longer but that depends on the trainee) 2.) Training hours are 8:30 am - 5:00 pm CST 3.) Production schedule is 9:30 am - 6:00 pm CST NOTE: This is a structured steady schedule- not flexible hours While you are clocked in, working virtually is NOT something that can be combined with watching TV, preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care or childcare virtual learning. Virtual workers with dependents must make arrangements for personal chores as if they were working in a conventional office location. This position Is Not a flexible job where employees can set their own hours. Schedules must be adhered to. Job details: Completes questionnaire/survey via telephone using standard scripts and standard operating procedures. Obtains and/or verifies needed information for our cases by answering incoming calls Makes outgoing calls when further information is needed Documents all call information according to standard operating procedures Routes calls to appropriate departments Utilizes scripted Frequently Asked Questions to respond to caller inquiries Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures All other duties as assigned. Education and Experience High school diploma or equivalent Excellent computer navigation skills (move between multiple windows and programs) Knowledge of customer service principles and practices Some experience in a call center or customer service environment Outstanding customer service skills Excellent communication skills Good data entry and typing skills Bilingual Spanish preferred Ability to pass a background check Key Competencies Verbal and written communication skills in both Spanish and English Listening skills Judgement Attention to detail Teamwork Work at Home – must haves: Existing High-Speed Internet access Quiet noise free home office space, free of distractions 25+wpm typing speed Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the