IT Project Manager, Project Manager

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Job Summary Do you have a passion for redefining the way people work? Then this job is for you! It’s a very exciting time in IT at Comcast as we work to transform the way the business gets work done in this new hybrid landscape. As IT Project Manager, you will be responsible for running projects through entire project lifecycle (inception, design, development, integration and test, trial, and deployment) on behalf of our Workplace IT Experience organization, which leads the IT infrastructure across the Comcast enterprise, including Office 365, End Points (Windows, Mac, and Mobile), Messaging, Collaboration, Conferencing, Voice & Video, and Support. This position will initially focus on acting as Project Manager and Scrum Master for our Unified Endpoint Management (UEM), which handles 70K+ Windows Computers, 10K+ Macs, and 90K+ Mobile Devices (both iPhone and Android), and/or act as a liaison with Comcast’s Cyber Security (CCS) organization on security tools and configurations deployed to our endpoints. Job Description This Project Manager role has a focus on delivery of capabilities to all Comcast workstations and mobile devices, with an emphasis on delivering the best user experience possible. Handles project backlog for Unified Endpoint Management team and delivers following Agile/Scrum methodology Focuses on delivering the best Windows, Mac, and Mobile experience to Comcast’s 100K+ Employees and Contractors Leads project teams consisting of Workplace IT Architects, Engineers, QA, Support, and numerous other stakeholders Coordinates with team members across Comcast’s Divisions, Support, Communications, and Security organizations Presents to VP-level leadership during Workplace IT Steering Committee and other established business rhythms Manages all assigned projects to completion, ensuring timely delivery, meeting of budgetary demands and maintenance of overall project ownership. Identifies project scope and objectives. Runs a cross-functional team including external vendors and other resources; coordinates activities to achieve goals. Develops, maintains and handles detailed project plans, action item registers and major achievement timelines for all assigned projects. Plans and advises schedule and budget. Coordinates supplies and needs, designing and maintaining regular contact with vendors for support and services. Maintains communication with collaborators. Provides status reports to Project Managers, vendors, stakeholders and resources. Facilitates project meetings. Addresses problems through risk management and prioritization and presents solutions and/or options to executive management. Consistent exercise of independent judgment and discretion in matters of significance. Other duties and responsibilities as assigned. Preferred Skills & Experience Approximately 2-5 years working on a project team at scale Curiosity about analyzing and coordinating data (such as assessing user feedback, planning phases deployments to ~100K customers, etc) Previous experience as a Project Manager or Scrum Master is desired, but not required - including certifications as a Project Management Professional (PMP) or Certified Scrum Master (CSM) A self-starter who demonstrates critical thinking, self-motivation, courage, and curiosity. Ability to develop and strengthen internal relationships including driving decisions at a senior level. Employees at all levels are expect to: Understand our Operating Principles; make them the guidelines for how you do your job Be responsible for the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences Win as a team - make big things happen by working together and being open to new insights Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers Get results and growth Respect and promote inclusion and diversity Do what's right for each other, our customers, investors and our communities Organization: Our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience Technologies (CXT), led by Rick Rioboli, EVP and Chief Information Officer, and are responsible for the technology, systems and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing teams such as human resources, finance, and workplace information technology. These tools and systems are foundational to our ability to meet and exceed customer expectations and support an excellent employee experience. Our vision is to be an authority in products, services and solutions which power and enable fabulous, connected customer experiences for Comcast and other organizations through a steadfast focus on clarity and collaboration. Disclaimer: This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Certifications Project Management Professional Certification (PMP) - Project Management Institute (PMI) Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 2-5 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.