Arena Security Supervisor

Who are we hiring? Are you looking to work for a world leader in live entertainment? Want to experience the roar of the crowd or the thrill of a lifetime, every night? Join Madison Square Garden Entertainment and you’ll be a part of the action as we make unforgettable happen for our guests. ROLE SUMMARY: The Arena Security Supervisor is responsible for providing the highest level of guest service within a safe and secure environment for our clients, patrons and employees during all public functions in the Arena, Theaters and Expo Center. This position reports into the Security Manager, and/or Director of Security. What will you do? Specific Functions/Activities SUMMARY: Manages a team of Security Event Officers that provide the highest level of guest service within a safe and secure environment for our guests and employees during all events and functions within the operating areas of the Arena, Theater, and Expo Center. Works closely with the Command Center to safeguard company and guest property during an event which may lead to extensive investigations. Act as a liaison with local law enforcement, client representatives, talent/sports team security and outside agencies. Responds to and makes immediate decisions regarding security emergencies in a fast paced, time sensitive environment. Manages interactions with internal departments and external clients to minimize expense and maximize budgeted results while maintaining optimal operating efficiency. Troubleshoot and document any event day incidents and/or problems including those affecting clients, guests, and staff or operating issues. Conducts inspections of posts and Security Officers for proper compliance with the specific Post Orders, Diligence Security Group procedures, and general knowledge of post assignment Supervise security personnel, scheduling, payroll, and policy infractions. Evaluate staffing needs and makes recommendations to leaderships regarding headcount levels based on budget. Manages staff costs against budgets. Attend production meetings and produce event notes outlining client expectations and operational needs. Represent as the acting Security Manager in their absence. What do you need to succeed? QUALIFICATIONS: The ideal candidate will have a minimum of 3-5 years’ supervisory experience (preferred union experience) in the security, law enforcement, or military field, and preferably have knowledge of events, sports, theater operations, within an entertainment venue. Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred Experience managing union staff preferred Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization Knowledge of local public assembly and fire codes required. Experience with city and state agencies beneficial. Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group Comfortable with managing conflict and responding to customer problems with a sense of urgency Experience motivating, and encouraging exceptional performance Ability to hold team accountable for outcomes and monitor performance Demonstrated experience coaching, mentoring and developing staff to perform at high levels Proficiency in Microsoft Excel, Word, and PowerPoint SUPERVISION: Arena Security Officers SPECIAL REQUIREMENTS OF THE JOB: Must be receptive to working outside in inclement weather and extreme temperatures. Able to walk and stand during the entire shift. Lifting, pushing, pulling up to 25 lbs. Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment. Why is MSG for me? Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment experiences. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian, and has announced plans to build a second MSG Sphere in London, pending necessary approvals. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including Tao, Marquee, Lavo, Avenue, Beauty & Essex and Cathédrale. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
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