Manager Core Operations

OVERVIEW Discover greater levels of performance. With over 1,200 stores throughout the U.S. and designs to expand internationally, Ulta Beauty is revolutionizing the beauty retail experience. With new stores coming online on a continual basis and the re-engineering of existing locations with the latest design and technological advancements for heightened guest experiences, we’re not just growing, we’re thriving. Through consistent innovation and a bold commitment to reimagination. If you want the opportunity to build something strategic, to take ownership of your career trajectory, to apply your passion to operational excellence, Ulta Beauty provides the kind of stability and support few organizations can match. So be curious. Be flexible. Be more than you thought possible. The future is yours at Ulta Beauty. THE IMPACT YOU CAN HAVE The Manager of Core Operations is responsible for supporting the fluctuating needs of store and services operations including daily operations, standard operating procedures, process improvements, and new initiatives that impact our stores. They support overall operations from a week-over-week and year-over-year perspective. The Manager of Core Operations identifies operational gaps and leads cross-functional projects to improve processes and create best practices in order to achieve operational excellence now and in the future. Additionally, this person oversees the creation and sustainment of company-wide operational materials that drive compliance, process, and efficiency. This position requires the aptitude to influence colleagues, peers, and teams throughout the organization. The ideal candidate has exceptional verbal and written communication skills, a history of leading multiple projects simultaneously, developing a team, and driving successful results in a retail, operational, or services related industry. CORE JOB RESPONSIBILITIES: The Manager of Core Operations is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned): Influences accountability to plan, execute, and achieve objectives in order to implement programs and procedures that align with company strategy for growth and profit. Support cross-functional teams’ store-impacting strategies, initiatives, and store-touching requests, ensuring stores are set up for success. Collaborate cross-functionally to improve store compliance, process, and efficiency. Develop strong enterprise partnerships to share field feedback or planning and execution opportunities, provide recommendations, and influence support. Advocate for store, services, and field operations providing real-time feedback and solutions. Manage and lead complex projects, often simultaneously. Support overall store and services operations from a week-over-week and year-over-year perspective Create, maintain, execute, and oversee the Holiday operations project plan ADDITIONAL RESPONSIBILITIES: Lead or participate in cross-functional meetings to anticipate store needs, share operational perspective, and provide support. Collaborate and analyze field feedback to identify trends on opportunities to hindsight, improve future planning with enterprise partners, and determine if immediate troubleshooting communication is necessary. Identify learnings following the completion of tasks, projects, or initiatives. Provide leadership with concise summaries and recommendations that will drive store execution. Develop operational guidance for store, services and field leadership to drive execution, compliance, and sales. Communicate current business focuses, updates, and answers to field inquiries to senior leaders. Adjust communication style to meet the needs of a diverse audience. Navigate unexpected challenges by seamlessly shifting focuses, without compromising quality or deadlines. Participates in attracting, hiring, retaining, coaching and developing a diverse team of top talent THE ESSENTIALS OF SUCCESS Education & Experience Bachelor’s degree, or 5+ years of equivalent experience Skills Excellent verbal and written communication skills Strong collaboration and interpersonal skills Proven organizational skills with the analytical ability to multi-task and prioritize effectively Well-developed problem-solving skills and a fine eye for detail Energy, enthusiasm, and drive to continuously and proactively manage a heavy workload Strong computer skills, including, but not limited to Microsoft Outlook, Word, Excel, and PowerPoint Coaching and development of a team Special Requirements Ability to work a flexible, full-time schedule to include days, evenings, weekends, and holidays Ability to travel, including overnight stays, as required (10%) WORKING CONDITIONS Normal office demands Occasional visits to local stores to develop an understanding of the store experience Occasional evenings, weekends, or holidays ABOUT At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.