IT Support Officer - Ghana

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<h1 align=''center''><u>JOB DESCRIPTION: IT Systems Officer</u></h1>

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<p style=''margin-left:10.0pt;''><strong>About Our Client:</strong></p>

<p style=''margin-left:10.0pt;''>Established in 1841, is the world's leading source of business information and insights, enabling companies in Growing Relationships Through Data®. Our client is responsible for the business across the Middle East, South Asia, Africa and the Indian Ocean/Pacific Islands regions.</p>

<p style=''margin-left:10.0pt;''>Our client offers solutions and delivers insights that empower the Ghana financial sector to accelerate revenue, lower costs, mitigate risk, and grow their businesses.</p>

<p>Location:</p>

<p style=''margin-left:10.0pt;''>This position will be based in Accra, Ghana and will report to the General Manager</p>

<p>Role Summary:</p>

<p style=''margin-left:10.0pt;''>The IT Officer will provide delivery of first and second level technical support to the operations. He/ She will maintain the computer networks of all types, providing technical support and ensuring office runs smoothly. He/She will monitor and maintain all computer systems, installing and configuring hardware and software as well as solve technical first and second level (as may be required) challenges on our client's Ghana's operating software (SilverBlade).</p>

<p style=''margin-left:10.0pt;''>Other activities under this role includes installing, monitoring, evaluating and maintaining the company's license and software packages. It may involve servicing hardware in a virtualized environment.</p>

<p style=''margin-left:10.0pt;''>This position requires intermediate technical IT network knowledge and skills.</p>

<p>Duties & Responsibilities:</p>

<ul>
<li>Co-ordinates the administration of information technology at client office Ghana</li>
<li>Monitor and maintain computer systems and networks</li>
<li>Install and configure computer hardware operating systems and applications</li>
<li>Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues</li>
<li>Troubleshoot system and network problems, diagnosing and solving hardware or software faults.</li>
<li>Provide first line assistance to users when problems with systems, Infrastructure and Data Center</li>
<li>Replace parts as required</li>
<li>To provide a conduit for two-way communication between users and support staff, including super users, vendors, service desk.</li>
<li>Provide support, including procedural documentation and relevant reports</li>
<li>Follow diagrams and written instructions to repair a fault or set up a system</li>
<li>Support the roll-out of new applications</li>
<li>Set up new users' accounts and profiles and deal with password issues</li>
<li>To support and advise on downtime procedures and business continuity to ensure that they are adopted successfully in their allocated local work area.</li>
</ul>
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<ul>
<li>Respond within agreed time limits to call-outs</li>
<li>Work continuously on a task until completion (or referral to third parties, if appropriate)</li>
<li>Prioritize and manage many open cases at one time</li>
<li>Promptly resolve issues or escalate as appropriate</li>
<li>Test and evaluate new technology</li>
<li>Conduct electrical safety checks on computer equipment.</li>
<li>To ensure that all system and process issues and incidents are logged and tracked using formal documentation</li>
<li>Rapidly establish a good working relationship with customers and other professionals, such as software developers.</li>
<li>Conduct electrical safety checks on computer equipment, IT regulatory audits and IT all compliance related tasks.</li>
<li>To provide a link between the end users and the project team enabling the speedy escalation of issues encountered without taking the user away from the workplace.</li>
<li>To work autonomously using own initiative and make decisions based on expertise and knowledge of Building based care processes, procedures and skills.</li>
</ul>

<p>Required Skills & Personal Attributes:</p>

<ul>
<li>Excellent Communication skills</li>
<li>Good inter-personal skills and ability to communicate effectively</li>
<li>Working knowledge of MS Office</li>
<li>Excellent presentation skills</li>
<li>Self-driven with a high level of energy, and willingness to work in a dynamic set-up.</li>
<li>Good understanding of current IT security and Data protection standards</li>
<li>Good understanding of Cloud and mobile technology</li>
<li>Experience with Programming and Scripting Languages (Python Preferred) C++, Java, C
, or C.</li>
<li>Excellent customer facing skill set</li>
<li>Exercises initiative and creativity to complete projects within the project scope</li>
<li>Good interpersonal skills and proven ability to work in a highly team-oriented environment</li>
<li>Proven ability to function in a fast-paced, project-based, environment.</li>
<li>A demonstrated passion for learning new technologies</li>
<li>Analytical and problem solving skills</li>
<li>Effective at managing multiple projects/tasks of varying complexities, meeting deadlines and working well under pressure</li>
<li>Excellent written and verbal communication skills, and ability to communicate complex ideas to a variety of audiences.</li>
<li>Superior organization skills and a strong attention to detail.</li>
<li>Willingness to learn new technologies while working in a fast changing environment.</li>
</ul>
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<p style=''margin-left:41.0pt;''>EDUCATION:</p>

<p style=''margin-left:41.0pt;''>Graduate / Postgraduate degree in Computer Science or equivalent.</p>

<p style=''margin-left:41.0pt;''>Experience/Skill Requirements:</p>

<p style=''margin-left:41.0pt;''><strong>Strong proven experience with the following technologies:</strong></p>

<ul>
<li>Bachelor of Science Degree in Computer Science, IT, Telecommunications or related field</li>
<li>3/4 years Relevant Work Experience</li>
<li>IPsec VPN. OpenVPN</li>
<li>Network, server and log monitoring</li>
<li>LANsweeper network inventory</li>
<li>Enterprise Firewall Management and Intrusion Detection (Palo Alto, Juniper SRX)</li>
<li>VoIP Phone Systems - FreePBX, Queue Metrics.</li>
<li>Google Suite management</li>
<li>Backup & Recovery using BackupExec, or similar</li>
<li>Generating Certificate Signing Requests(CSR), managing keys and installing SSL certificates.</li>
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