Sales Operations Analyst

General Responsibilities A. Job title / Job code / Reporting to: the EMEA Sales Operation’s Manager B. Job purpose (mission or “raison d’être”) Is known for handling and managing the workflow of the organization's sales processes for contract management, in the commercial & leisure segments for Hertz International. Enabling sales operations to run smoothly and ensure the implementation of sales strategies, to further the growth of the sales organization. BUSINESS IMPACT: Impacts global sales across the Corporate & Leisure contract segments of the business. SCALE & SCOPE: Job Family: Sales Reports to: Director Sales Strategy & Operations Direct Reports: 0 CONTRACT ANALYSIS Analyses all elements of contracts ensuring that the negotiated terms are met. Recommends alternative renewal strategies, working with the Sales Bid Manager and the Sales Account Managers. IMPLEMENTATION & AMENDMENTS Maintains a range of different rates & fees in Hertz applications. Is a system expert for contract rate loading and gate keeper for any amendments. PROBLEM SOLVING Ability to resolve a wide variety of queries in relation to negotiated rates & fees in Hertz applications. Finding and testing solutions and work arounds to complex issues. Identify opportunities from systems inefficiencies for future enhancement to roll out. Completes root cause analysis. CONTROL & AUDIT Adheres to Hertz policies, processes and procedures, including the control of customer data under GDPR. Ensures this is carried out within regulatory and Hertz guidelines. Complies with all current audit and SOX requirements. BID-CORDINATION Supports the collation of information for the creation of bid responses, producing branded documentation/ presentations for the sales team to deliver during customer negotiations. Manages internal deadlines to ensure bids are completed and submitted in a timely and effective manner. ACCOUNT DOCUMENTATION Produces branded documentation to a professional standard for the sales team during account negotiations. Assembles contract packages for both external accounts and internal stakeholder's reference. TRAINING & DEVELOPMENT Manages the on-boarding process for new Hertz Europe sales team members. Provides systems training across all Hertz IT platforms to lay the foundations & understanding for them to be effective in their role. Essential Requirements IT literate & adaptable across various platforms Strong mathematical and analytical skills 1-2 years’ experience in a similar role with proven results desirable Excellent written and verbal communication skills. Demonstrates a customer service focus within the organisation. Creates an atmosphere that inspires others to achieve at a higher level. Helps others navigate planned and unplanned change. Enlists the talent of others in order to meet objectives. Understands how the organization generates revenue; owns every dollar. Seeks and incorporates feedback from other departments into daily work/department. Tries out new and untested approaches Actively seeks out new learning opportunities. Readily readjusts priorities to respond to pressing and changing customer demands. Helps team/organization reduce obstacles and uncertainty. Focuses on productivity; works to eliminate waste. Continually questions the status quo. Owns every dollar. Acts with integrity at all times. Provides a positive example; ‘walks the talk’. Sincere and straightforward. Trusts others appropriately. Avoids bias in attitude or treatment of people. Core Skills ATTENTION TO DETAIL Level - Proficient Ability to achieve thoroughness and accuracy with the completion of every task to ensure compliance. DECISION MAKING Level - Proficient Ability to consider multiple options and make an informed decision. PLANNING & PRIORITISATION Level - Proficient Identifying priorities and developing plans to deliver desired results. PROBLEM SOLVING Level - Role Model Identifies and resolves problems to allow the business to operate effectively