Director, Global Corporate Communications

Overview At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! The Director, Global Corporate Communications will lead the public relations function and will report to the Vice President, Marketing Strategy. This role will partner with leaders in the Corporate Marketing organization, as well as Product Management, Product Marketing, Sales, Support, and Customer Success leaders and executives, to develop a global communication strategy to expand SolarWinds market awareness in strategically important technology, buyer, and industry segments. The Director, Global Corporate Communications will lead a distributed team of public relations professionals and manage the overall relationships with our global PR agency partners. Responsibilities Responsibilities for this role include: Communications Strategy: Responsible for development and execution of integrated and innovative public relations, executive communications, and thought leadership, and media plans to advance global awareness of the SolarWinds mission and leadership positioning. Formulates and implements strategic marketing communication strategies to position new and existing SolarWinds products or services across all earned media, and in key international regions. Help formulate strategic vision and long-term PR planning, ensuring the team achieves organizational goals through innovative and impactful solutions. Ensure the delivery of consistent messaging and ensure it is reinforced and consistent across all channels. Public Relations: Direct proactive and reactive media relations activities globally, including fostering productive relationships with key contacts, facilitating media requests, uncovering opportunities, crafting compelling pitches, and managing and coaching spokespeople. Collaborate with cross-functional teams to ensure PR and social media campaigns and concepts are appropriately integrated and amplified across all platforms, and in every region. Develop press materials such as press releases, media alerts, fact sheets, and media pitches. Serve as a company spokesperson and media contact. Executive Communications: Create strategies to raise the thought leadership profile of organization and key personnel. Write scripts, speeches, and talking points for organization’s key leaders for events, press interviews, and public speaking engagements in global opportunities. Partner with Investor Relations to prepare executives for quarterly and annual earnings filings and presentations, and coordinate media opportunities supporting these events. Crisis Communications: Manage communications around a range of corporate and crisis situations, including issues preparedness and planning activities, partnering with the business continuity and crisis management team on running crisis simulations, and handling live crisis response for both internal and external audiences. Agency Management: Manage global and regional external agency resources to drive results; direct agency resources and monitor for quality control; provide direct and timely feedback; monitor and measure agency deliverables against goals and objectives. Target-Setting and Reporting: Establish communication targets/goals to support the overall Global Marketing Plan and the associated metrics to be monitored. Monitor and report on Communications results, providing media coverage reports and KPI dashboards at both global and regional levels. Oversee compilation of corporate communications management reports. Create and implement systems of measurement and integrating results into future communications. Budgeting: Establish, communicate, and effectively manage program and project budgets at both global and regional levels, reevaluating their effectiveness on an ongoing basis based upon strategic objectives. Manage and track budget(s); utilize key financial and operational metrics to measure effectiveness of campaigns and programs. Continuous Improvement: Consistently looks for ways to enhance existing processes for greater efficiency and existing communication vehicles for greater effectiveness and impact. Other duties and responsibilities as assigned. Qualifications Bachelor’s degree in communications, journalism, public relations, or equivalent 10+ years related experience within communications, marketing, media relations, including managing international teams, including for a publicly traded company Comfort and agility in supporting executive communications efforts Experience with a software or other technology company; familiarity with technical terminology, with the aptitude to quickly learn about and communicate effectively about new technologies and distill complex technical material quickly Experience working in a fast-paced start-up/high-growth environment where initiative, accountability, prioritization, and flexibility count Experience and skill in managing globally distributed teams and agencies Meticulous detail orientation, with strong time management and excellent project management skills and the ability to successfully multi-task and manage several initiatives at one time An eye for perfection with the natural inclination to ensure all communications reflect excellence Energetic team player, who brings creativity to the table, but thrives in a collaborative environment where many people contribute to the overall success of projects Strong relationship-building skills and ability to collaborate with partners at varying job levels Consistent exercise of independent judgment and discretion in matters of significance Established track record of consistent delivery and meeting or exceeding marketing deadlines